SPA Receptionist - Egyptian

Kempinski Hotel

Cairo, Egypt

Ref: RP566-229

Job description / Role

Employment: Full Time

Kempinski Nile Hotel

Located in Egypt's beautiful capital, Kempinski Nile Hotel offers guests a boutique five-star experience on the banks of the Nile River.

Right in the heart of Cairo's Garden City district in down-town, guests are only a short drive from the Pyramids of Giza, shopping areas and local attractions.

Kempinski Nile Hotel caters to large groups, couples and solo travelers offering 137 rooms and 54 exclusive suites in an unforgettable environment. All suites come with their own private balcony so guests can relax and enjoy a beautiful view of the Nile River.

SPA Reception

The incumbent in this position is responsible for welcoming the guests and members to the Health Club and providing them with assistance during their visit in order to meet or exceed their expectations whilst adhering to service standards.

Key Responsibilities:

- Greets all visitors to the health club / Spa centre in a warm and sincere manner, invites them to sign the registration sheet and provides them with assistance such as key for lockers, towels, racket rental, or information concerning our services and facilities in a prompt and efficient manner.
- For visitors interested in a membership at the Health Club, promotes the services by providing information and offering a tour of our facilities. Assists members and new members in filling out the membership application form correctly.
- Handles all Health Club cashier's transactions such as rental fees, daily visits, membership fees or any other fees from guest and issues a receipt. At the end of the shift balances the cash register.
- Receives all incoming telephone calls to the Health Club according to the hotel standards, provides/receives information, takes appropriate actions such as booking a court or refers the matters to the relevant persons to handle.
- Liaises with squash, tennis, swimming coaches and masseurs in case of bookings and / or cancellations from members / guests.
- Upon visitors' departure from the Health Club, thanks them for their visit and gives them a warm goodbye.
- Makes handover report written and verbal if possible for the receptionist on the next shift. Before each shift, reads handover report.

Requirements

Desired Skills & Qualifications:

- Ability to work and communicate in a multinational environment, including oral and written language skills in English; Any additional languages are an advantage.
- Operational knowledge of the role.
- Luxury Hotel Experiences.
- Communication skills.
- Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel and PowerPoint) and Opera; Basic knowledge of Micros is an advantage.
- Passion for hospitality and the European elegance of service.

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.

Embrace an experience as individual as you are!

About the Company

The Kempinski name is proudly borne by a growing collection of distinguished properties around the world. As Europe's oldest luxury hotel group, we are committed to providing our guests with memorable journeys inspired by exquisite European flair. We believe life should be lived with style.

Each year, an increasing number of guests come to appreciate these qualities, as Kempinski adds new, exciting destinations in Europe, the Middle East, Africa, Asia and The Americas. While this growth reflects the strength and success of the Kempinski brand, the collection will remain a limited one, where exclusivity can be nurtured and individuality can flourish.

We believe that our prestigious, European heritage puts Kempinski in a unique position to satisfy the expectations of the stylish and discerning traveller. It's not just to simply provide a hotel bed and a meal, at Kempinski it's all about bringing a story to life.

Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life's greatest moments. We've witnessed historic meetings between world leaders, celebrities taking sanctuary in the world of privacy we create for them, and created incredible memories for guests on a 'once-in-a-lifetime' journey.

We are wholeheartedly committed to providing perfection for our guests at every moment and in every way. Perhaps it's something as life-changing as a wedding celebration, where our attention to detail and perfect service mean that your special day goes without a hitch. Or perhaps it's as simple as the note left on your pillow at night, which thoughtfully lets you know the weather tomorrow so you know how to dress in the morning. At Kempinski, we are each personally responsible for creating rich and meaningful experiences for our guests.

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