Store Manager

Job description / Role

About the company

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

The store manager is responsible for the overall operational performance of the store, driving strategic decision-making to ensure the store meets its sales, customer service, and operational goals. The role combines leadership with hands-on management, ensuring a high standard of store performance, compliance with company policies, and an exceptional customer experience. The store manager will lead the team in maintaining operational efficiency, improving sales performance, and upholding store standards, all while fostering a positive and engaging environment for both staff and customers.

What you will do

Description of accountability:

• Drive store sales and profit
  • Develop and execute strategies to meet and exceed sales targets and profitability goals for the store.
  • Monitor daily and weekly sales performance, adjusting strategies based on customer demand, competitor activity, and market trends.
  • Maximize sales opportunities through effective product placement, promotions, and upselling techniques.
  • Constantly review sales performance and key performance indicators to identify opportunities for sales growth.
  • Ensure efficient inventory management to minimize stock-outs and overstock situations that could impact sales.
• Develop a strong and engaged team
  • Lead, motivate, and coach a high-performing store team, fostering a positive and inclusive workplace culture.
  • Recruit, train, and onboard new team members, ensuring they are well-equipped to perform their roles effectively.
  • Conduct regular performance reviews, providing feedback, recognition, and professional development opportunities to team members.
  • Identify and develop high-potential staff members for future leadership roles within the organization.
• Deliver high level of customer service
  • Set a high standard for customer service, ensuring that all team members provide exceptional service that aligns with the brand's values.
  • Address customer complaints and concerns promptly, ensuring issues are resolved in a positive and professional manner.
  • Ensure the store environment is welcoming and customer-friendly, with staff always ready to assist and engage customers.
  • Implement customer feedback mechanisms to continuously improve service quality and customer satisfaction.
• Drive operational and service excellence
  • Oversee day-to-day store operations, ensuring tasks such as stock replenishment, cash handling, and store maintenance are carried out efficiently.
  • Ensure all operational processes are in place, from inventory management to health and safety procedures.
  • Ensure all trading and safety processes and practices are embedded within the daily routine of the team.
  • Maintain the highest level of service excellence by training the team on operational best practices and troubleshooting operational issues.
• Deliver excellent visual standards
  • Ensure the store meets visual merchandising standards, ensuring product displays are clean, attractive, and aligned with brand guidelines.
  • Regularly check the store's visual presentation to ensure it is up-to-date and optimized for customer engagement.
  • Collaborate with the visual merchandising team to ensure that in-store displays reflect seasonal trends, promotions, and sales targets.

Required skills to be successful

• Able to handle complexity
• Excellent planning and organizing skills
• Attention to detail
• Product confident
• Good communicator
• Optimistic attitude
• Knowledge of SAP an additional advantage

What equips you for the role

• Degree with at least 5-6 years retail experience managing store in an operational/administrative role.
• Experience in implementing successful sales strategies and tactics with proven track record of sales and profitability achievement.
• Effective communication and interpersonal skills to effectively engage with team members at all levels.
• Demonstrated commitment to putting the customer first, ability to resolve customer issues and delivering outstanding service.
• Strong organizational and problem-solving skills to manage complex operational challenges effectively.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click apply: please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global talent acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.