Supervisor, EDW And BI Operation Support

Egypt

Ref: LP539-2359

Job description / Role

Job Type
Full Time

Job Location
Egypt

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
IT - Software & Web Development

Company Industry
Telecoms

Purpose of the job

Ensure the delivery of the DWH required developments towards the agreed scope in a timely manner within the allocated human and money resources and according to the standard quality measures as per the Orange Development and Project Management Methodology.

Duties and responsibilities

Provide support for all production environments like data platforms ETL, Teradata, and datalake clusters.

Provide monitoring and application support for ETL jobs, BusinessObjects, QlikView, and datalake tools.

Monitor, analyze, and resolve data platform/application related issues.

Diagnose, prioritize, escalate, and follow up on any out of line production issues and show stoppers.

Resolve all incidents and service requests within SLA targets.

Willing to work on-call, on-site, multiple sites, and shifts in a 24/7 environment.

Ensure loading jobs on all platforms finalize as per the SLA.

Be the first responders, regularly communicate the status of the critical operational flows and/or any issues through appropriate communication channels.

Handle any new deployment and rollback actions.

Monitor platform performance and advise if any enhancement is needed.

Ensure integrity, consistency, and security across all DWH development components (ETL, BI, and dashboard).

Apply the defined project management methodology, processes, and procedures.

Work in concert with different team leaders to ensure successful work progress according to the customer specifications and agreed project milestones.

Job specification

Education

B.Sc. Computer Engineering or equivalent

Experience

At least 4 years of experience in information systems and systems analysis.

Experience in telecommunications business solutions is an asset.

Experience in DWH development and support.

Skills and abilities

Fluent English and Arabic is a must.

Ability to work in a fast-paced, dynamic environment, handling multiple concurrent projects and tasks.

Flexibility in dealing with people with diverse working styles.

Ability to work under pressure and restricted timelines.

Strong information systems background.

Database design/modeling experience (relational/dimensional modeling experience) is an asset.

Data warehousing background.

Only your skills matter

Regardless of your age, gender, origin, religion, sexual orientation, neurodiversity, disability, or appearance, we actively encourage diversity within our teams, as it is both a collective strength and a driver of innovation. Orange is a disability-friendly company: please feel free to let us know about any specific needs you may have.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.

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