Support Center Representative - Remote

Job description / Role

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
- Assist with the, maintenance and documentation of all facets of reliable, efficient, customer service..
- Provide assistance to all members in the use of our computer network, workstations, and equipment.
- ssist with the communications and information hardware and software, with primary responsibility for clients devices systems, and their efficient integration.
- Provide helpdesk support, via phone, computer, and through our ticketing system, for most issues related to desktop software, hardware and peripherals.
? Provide 24-hour support for hardware and services critical to operations.

Responsibilities and Duties
- Work within our ticketing system to create detailed work logs and technical documentation.
- Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance. Inform and coordinate with Operations and other computer users of procedures that wou interrupt, affect, or interfere with their work.

Requirements

Required Technical and Professional Expertise

As a member of our Tier One Support team, you'll play a key role in ensuring our customers receive top-notch service and support. Whether you're helping to escalate issues to Tier 2, setting expectations for follow-up, or participating in our on-call rotation, you'll be an essential part of our team.

You will also have the opportunity to maintain positive relationships with your co-workers and members, treating everyone with respect and courtesy. Plus, you'll get to use your amazing multitasking skills to handle a variety of tasks each day, and create user-friendly documentation that makes troubleshooting a breeze.

So if you're ready to be part of a dynamic team, and have a passion for providing exceptional customer service, we would love to have you join us!

About the Company

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the region's technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

Reinvention is a keyword in the company's history and, today, IBM is much more than a "hardware, software, services" company. IBM is now emerging as a cognitive solutions and cloud platform company.