Swat Account Manager

Job description / Role

Starting 2024, the LSEG Customer Connect (LCC) team is rapidly growing its sales and account management footprint in Cairo

To maintain deep customer relationships to drive revenue retention and growth. We are looking for a new account manager to join our team with multifaceted strengths to handle a dynamic book of business of clients in EMEA - spanning across various customer segments.

The aim of the account manager is to manage a client portfolio, with the goal of ensuring client retention and revenue growth. The SWAT account manager will need to rapidly adjust to and engage with a frequently changing portfolio; the role requires being quick and adaptable while working with a new set of clients every few months. The role supports the wider organisation in addressing gaps in account management coverage of our client base. We are looking for German speakers.

Key accountabilities

• Strategically develop client relationships for a portfolio of 150+ customers
• Retain clients and grow revenue across your book of business
• Keep a strong rolling sales pipeline, look for up-sell and cross-sell opportunities at all times
• Govern effective collaboration with customer success managers, proposition sales specialists, and other internal partners to reach sales goals
• Connect client use cases to our solution offering and be your clientsu2019 go-to person
• Drive product migrations and projects seeking service improvement
• Log your efforts and results to ensure accurate sales and cancel forecasting

What do you need to bring?

• Relevant work experience or a strong sense for account management, sales, marketing, or similar, relationship-based roles in a customer-supporting environment
• Proficiency in German and English languages
• Good understanding of or strong curiosity about the financial services industry
• Ambition and passion for 'the new'
• A good appetite for success
• Technical competence, self-starter demeanor
• Outstanding communication skills, both verbal and written
• Outgoing personality and thriving in a dynamic, vibrant environment
• Ability to spot customer trends and strategies
• Sense of accountability and timely reaction with the ability to prioritize tasks to improve your impact
• Willingness to go through a dynamic learning path over quite a few months
• Team spirit and friendly demeanor

Our guidelines suggest prior work experience, while we look forward to applications from candidates who display a growth mindset and have a fair set of skills connected to the position.

What will you do in your first few months?

• Organically grow in a bold, fast-paced environment
• Embrace your in-office and online onboarding journey
• Raise your questions, concerns, and needs to be responsible for your journey to success
• Meet and bond with your sales and account management team in EMEA and beyond (several hundred potential new colleagues)
• Work with your mentors and your leader towards building your professional account manager persona
• Build your internal network and learn to navigate it to get things done
• Develop a general, solid understanding of our financial and risk solutions offering and articulate it relevantly towards clients, speaking 'their language'
• Familiarize yourself with our internal tools
• Learn how to position add-ons, products, and solutions to generate strong interest in our offering
• Build relations by organizing plenty of virtual client meetings
• Contact all of your customer base and thoughtfully navigate through difficult and easy client conversations
• Build strategies to retain your customers and to meet their needs
• Learn how to be in control of a conversation
• Start building your sales pipeline
• Develop your personal brand and be a well-versed representative of our company to the outside

Why join us?

• A diverse and inclusive workforce: an ability to work within a global, diverse, and inclusive company with 300 years heritage and 25,000 people. We have a variety of inclusion networks who are a powerful lever of belonging, plus an employee referral bonus scheme.
• Constant learning: 90-day sales onboarding program, e-learning platform, a range of workshops, access to real-time economic data.
• Professional development: quarterly connects to ensure you meet your goals and objectives.
• Focus on wellbeing: a hybrid working model, we promote physical health and provide access to mental health support, private medical healthcare, corporate pension plan, daily "Me Hour", annual wellness allowance.
• Make an impact: 2 volunteer days a year to help make the world a better place, matched fundraising.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of integrity, partnership, excellence, and change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation, provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.