Job closed
Ref: RP510-03
Job description / Role
This role supports the Operations Manager in Egypt to oversee the activities of the accredited centers in Egypt to provide technical support for the ICDL administration system and the Automated Testing Software.
The role is responsible for the quality of the ICDL Certified Training Professional and Train the Trainer Course by overseeing the planning and implementation.
Requirements
• Excellent written and verbal communication skills in Arabic & English
• Diploma or University degree in Computer Science or related subject
• 1 to 2 years of experience in customer service or help desk environment
• Ability to handle multiple tasks at once
• Ability to communicate effectively and concisely to meet customer needs
• Excellent record keeping abilities and an awareness of confidentiality issues
• Problem solving skills
• ICDL Certified
About the Company
ICDL Arabia is the regional body responsible for the delivery of the International Computer Driving Licence (ICDL) program in the GCC States, Egypt and Iraq. The ICDL is the world's leading digital skills certification program with over 14 million registered students, over 2 million of whom are registered in the region.
Having over 2 million registered ICDL students, ICDL Arabia is the regional leader in the delivery of digital skills for the modern workplace. With 90% of jobs requiring at least basic digital skills the New ICDL provides individuals and employers with a pathway to digital proficiency to promote, support and sustain human and economic development across the region.