Technology Operations Senior Engineer

Job description / Role

Description

• Provide first-level technical support to end-users, resolving hardware, software, and connectivity issues
• Install, configure, and update software applications on end-user devices
• Conduct hardware diagnostics and repairs on desktops, laptops, printers, etc.
• Manage Hyde Park’s servers and network infrastructure
• Administer and troubleshoot email system, network and internet connection, server’s software and hardware related problems
• Monitor LAN/WAN performance and availability providing second level support for all IT related issues
• Determine software and hardware requirements to ensure the availability and reliability of IT systems and services
• Install and configure computer hardware operating systems, applications, and IP phones
• Monitor and maintain computer systems and networks including troubleshooting for system and network problems, diagnosing and solving hardware/software faults
• Set up new users’ accounts and profiles, deal with password issues, and support management in all IT related topics
• Manage all IT assets including performing regular checks and maintenance on computer equipment, maintaining an up-to-date register of all equipment, and purchasing all IT requirements

Requirements

• Minimum 5 years of relevant experience
• Bachelor’s degree in IT, Computer Science or any relevant discipline
• Experience in computer hardware and software installation
• Strong experience in server management, security measures, and data protection