Transportation Coordinator

Job description / Role

JLL empowers you to shape a brighter way

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology, or you are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

As the transportation coordinator at JLL's Integrated Facilities Manager business line, you will work closely with the transportation manager to ensure employee transport for social and non-social hours are scheduled properly in accordance with local law and company policy. You will be responsible for analytics relating to transport services, vendor management, and predictive problem solving when external factors such as strikes or extreme weather impact operations. This role requires you to document and evolve processes, conduct auditing, and analytic reporting, and manage escalations while researching new programs and improvements. You will play a vital role in JLL's commitment to delivering transformative real estate solutions by ensuring seamless transportation operations that support employee needs and enhance workplace accessibility across our client portfolio.

What your day-to-day will look like

• Document and evolve processes related to transport requests and services while ensuring compliance with company policies
• Conduct auditing and analytic reporting to verify processes are followed in accordance with established guidelines
• Provide problem-solving solutions to address unplanned external factors including weather disruptions, strikes, and other service interruptions
• Manage project work focused on improving processes, user interface, and technology for transport portal systems
• Handle escalation and complaint management while coordinating with vendors to resolve transportation issues
• Process invoicing as directed and maintain accurate financial records for transportation services
• Research new programs, pilots, and improvements related to transport functions and operational efficiency

Required qualifications

• Strong analytical and Excel skills with ability to interpret data and generate comprehensive reporting
• Ability to document processes in Standard Operating Procedure (SOP) formatting with attention to detail
• Experience interpreting processes and company policies to ensure compliance in daily practice
• Strong communication skills for engaging with employees, vendors, and management at various levels
• Vendor management experience with demonstrated ability to coordinate and oversee service providers
• Critical thinking and problem-solving skills for addressing complex transportation challenges
• Demonstrated work experience in similar transportation coordination, logistics, or facilities management roles

Preferred qualifications

• Experience with transportation management systems and portal technology
• Knowledge of local transportation laws and regulatory compliance requirements
• Project management experience related to process improvements and technology implementations
• Experience in facilities management or integrated services environments
• Background in analytics and reporting with advanced Excel or database management skills
• Customer service experience with escalation and complaint resolution
• Understanding of predictive planning and contingency management for service disruptions

Location

Onsite - Cairo, EGY

At JLL, we are collectively shaping a brighter way—for our clients, ourselves, and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an equal opportunity employer committed to diversity and inclusion.

If this job description resonates with you, we encourage you to apply, even if you do not meet all the requirements. We are interested in getting to know you and what you bring to the table!

About the Company

In the Middle East and North Africa, Jones Lang LaSalle is a leading player in its real estate markets including the hospitality sector. The firm has worked in over 22 Middle Eastern and North African countries and over the last year has advised clients on more than $120 billion worth of real estate, hotel and hospitality development.

We continually create value for our clients and partners by challenging conventional thinking and employing innovative investment solutions. The rapid pace of change in the region creates significant opportunities, challenges and complex decisions for investors.

Jones Lang LaSalle is recognized as having leading real estate and hospitality expertise with a leadership team that has held senior positions with some of the largest real estate developers, hospitality companies and corporate groups in the Middle East and internationally.