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Job description / Role
Main Job Purpose:
The U2K2 SAP Support Analyst works mainly with the supply chain team and is responsible for Manufacturing Operations modules including Production Planning/ Quality Management/ Warehouse Management. The main purpose of the role is to operate as the primary reference for the effective execution of the business processes and U2K2 systems operation within the process area. The key to the job is a strong understanding of the operational business process within his/her job scope and the use of U2K2 systems to execute these processes. The Analyst will work with relevant teams in resolution of systems issues, undertake appropriate testing of systems changes, conduct training for new users (on-boarding) and refresher training to improve the knowledge of existing users.
Key Responsibilities:
- Drive business benefits by process improvements, initiatives, local and regional projects
- Drives and monitors process KPI's achievement through Process Champions. Ensures relevant documentation is updated (together with Process Champions) and corrective actions are taken.
- Resolve "How-to" queries and issues due to user knowledge on how to execute process steps and how to use the related IT system in undertaking process activities.
- Work with the relevant U2K2 / IT Team to help specify the problem with the U2K2 system.
- Assist in the testing of U2K2 / IT solutions to resolve problems and help to confirm resolution of relevant Incidents within scope of responsibility.
- For Urgent incidents with U2K2 / IT Systems the Analyst will help clarify impact and scope of the incident - working closely with the IT Team.
- The Analyst will support Process Champion in CAB (Change Advisory Board) meetings to gain necessary support and approval for system changes and help to specify these changes
- For changes made to U2K2 / IT systems in the his/her area of responsibility the Analyst will need to conduct User Acceptance Testing (UAT) in order to validate the solution meets requirements of the business and ensure timeliness of sign-off.
- The Analyst will provide On -Boarding training for any newcomer to his/ her area as well as refresher training to existing users to improve their level of skill and knowledge.
Requirements
Required Experience:
- 2-5 years of work experience.
- SAP experience is a must
- Bachelor's degree in Supply Chain/Logistics/Engineering
- Supply chain business operations experience
- High proficiency in using SAP systems and handling SAP support operations
Key Skills:
- Business process understanding
- Bias for action
- Problem solving skills - quickly identify the issues
- Communication skills - be able to communicate with end users as well as U2K2 / IT teams
About the Company
Unilever is one of the leading FMCG company with 400 brands spanning 14 categories of home, personal care and foods products, no other company touches so many people's lives in so many different ways.
Our brand portfolio has made us leaders in every field in which we work. It ranges from much-loved world favourites including Lipton, Knorr, Dove and Omo, to trusted local brands such as Blue Band and Suave.
From comforting soups to warm a winter's day, to sensuous soaps that make you feel fabulous, our products help people get more out of life.
We're constantly enhancing our brands to deliver more intense, rewarding product experiences. We invest €1 billion every year in cutting edge research and development, and have five laboratories around the world that explore new thinking and techniques to help develop our products.