UC & Cloud Support Engineer

Job description / Role

About the role

• Providing technical support to customers via various channels (e.g., email, chat, phone) and resolving their incidents and needed change requests.
• Troubleshooting and resolving issues related to cloud infrastructure, networking, security.
• Collaborating with cross-functional teams to escalate and resolve complex technical issues.
• Monitoring and optimizing cloud resources to ensure optimal performance and cost efficiency.
• Contributing to the development of knowledge base articles, documentation, and best practices.
• Assisting customers with onboarding, configuration, and migration.
• Conducting root cause analysis and providing recommendations to prevent recurring issues.
• Staying updated with the latest cloud technologies, trends, and best practices.
• Participating in on-call rotations to provide 24/7 support to customers.
• Maintaining a high level of customer satisfaction by delivering timely and effective solutions.

About you

• Very good interpersonal and communication skills.
• IT background (Engineering, Computer Science or similar education).
• Good knowledge of cloud computing and networks.
• Proficiency in troubleshooting and resolving issues related to cloud infrastructure, networking, security, and application deployment.
• Understanding of virtualization and direct routing.
• Strong problem-solving and analytical skills to diagnose and resolve complex technical issues.
• Excellent communication skills to effectively interact with customers and internal teams.
• Ability to work in a team environment.

Department

Global Delivery & Operations

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the Company

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2022 and 136,000 employees worldwide at 31 December 2022, including 75,000 employees in France. The Group has a total customer base of 287 million customers worldwide at 31 December 2022, including 242 million mobile customers and 24 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business.