VBU Assurance Sr. Specialist

Job description / Role

Key Accountabilities & Decision Ownership
- Develop experience KPIs for the enterprise customers (Mobile, Fixed, Cloud, etc...)
- Enhance Data and Voice experience for all enterprise pricing groups
- Develop dashboards and alarming systems for monitoring, troubleshooting and early detection of poor experience
- Troubleshoot operational and performance issues
- Lead optimization streams to kill chronic pain points
- Lead the corporate APNs governance stream and assure performance, returns and opportunities
- Develop testing solutions for proactive monitoring and to simulate customer experience
- Develop upper management reports on daily, weekly and monthly levels to show status/progress of high priority projects
- Review and document processes and best practices for improvement and smooth succession
- Conduct training sessions for colleagues

Core Competencies, Knowledge, and Experience
- Computer/Comms Engineering BSc from a reputable university
- Ability to work and properly aggregate huge amounts of data
- Excellent statistics knowledge
- Excellent English written and spoken
- Excellent Microsoft office hands-on knowledge
- 4+ years' experience in Telecom with Data Analytics focus
- Information Technology Institute (ITI) graduates are preferrable
- Azure and AWS certifications
- SQL is a must
- Python is a plus

About the Company

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play.

We believe that, when working together, humanity and technology can find the answers and create a better future for all.

Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet.