Job closed
Job description / Role
The Zendesk admin will be responsible for onboarding and offboarding agents, as well as troubleshooting any Zendesk related issues. Other administrative functions will require adding new organizations for corporate customers, managing ticket fields, and adding new channels, as well as applying some business rules logic.
KEY ACCOUNTABILITIES
- Must be able to meet a set SLA for onboarding and offboarding agents and other administrative requests
- Regularly audit Zendesk agent, group, and organization fields to maintain an efficient system and ensure security and no financial losses.
- Will provide on the ground support for troubleshooting any issues and know when to escalate.
Requirements
- College graduate interested in an IT function who enjoys technology and has shown proven interest in learning new platforms.
- Strong emphasis on organizational skills, and ability to prioritize workload and accomplish tasks according to a service level agreement.
- Strong internal customer service skills
COMPETENCIES
- Attention to detail
- Can deliver on an SLA or deadline
- Fast learner
- Ability to multitask in a fast-paced environment
About the Company
We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem
Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.