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Job description / Role
- To provide technical support; answering support queries either onsite or via phone of e-mail
- To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.
- To take ownership of user problems and be proactive when dealing with user issues.
- To log all calls on the call logging system and maintain full documentation.
- Respond to enquiries from clients and help them resolve any hardware or software problems.
- Maintain a log of any software or hardware problems detected.
- Support users in the use of Computer equipment by providing necessary training and advice.
- To escalate more complex service issues to the relevant IT personnel.
- Troubleshooting & Problem Solving of Workstation related problems
- Maintaining Asset Register of all IT equipment in IS Workshop and Department
- Implement, managing and maintaining Workstations 7/8/10
- Implementing & Support of MS Office 2000-2013 products
- Proficient in MAC Support
- Installation and Support of Network & Local Printers
- Required to work long hours from time to time
- Basic MS Active Sync & Blackberry knowledge
- Setups of iPad, iPhone and Android devices
Requirements
ESSENTIAL SKILLS:
- Behavioural – Outstanding Client Service Skills
- Technical – at least 3 years of experience in Desktop Support;
- Diploma in IT or A+/N+ certification
LANGUAGE SKILLS:
- English: Fluent
- German: Fluent
About the Company
We are a global IT services company and excel in cross-border IT services, such as 24 x 7 IT support, IMAC (install, moves, additions, changes) with particular expertise in Telepresence deployments, international network router / switch configuration, installation and troubleshooting, and also specialists in End User Support services. Many of our clients are Technology Manufacturers, IT Service Providers or Systems Integrators who wish to extend the global delivery & support capability. Here, Excis is their complementary or supplementary technical resource to help deliver those international IT projects’.