Job closed
Ref: RP245-809
Job description / Role
Responsibilities:
• Serve as the client’s primary point of contact to ensure the delivery of high quality customer service; evaluate and report service quality and initiate any necessary corrective action in a timely manner
• Evaluate existing technical capabilities and systems and identify opportunities for improvement
• Manage GSOC operations at local client campus, including budget management, performance metrics, contracts, department protocols and procedures, and department personnel
• Guide GSOC leadership growth and management efforts
• Institute sustainable and scalable quality control measures across personnel, process, and technological aspects of department operations
• Create measurable reporting processes to include alarm monitoring, incident response, tracking and reporting of performance metrics and other service areas
• Initiate preliminary investigations and write incident reports on all internal personnel issues and complete proper documentation in accordance with SIS and client requirements
• Maintain relationships with Federal, State and Local law enforcement and other government agencies in support of private-public partnership initiatives
• Analyze, develop, and strengthen processes and procedures; spearhead process development and integration across the greater team. Empower the team to utilize the resources and knowledge necessary to manage incidents and escalations.
• Perform other related duties as required
Benefits:
• $75,000-$85,000 per annum (DOQ)
• Health, Dental, Vision, and 401k
• Paid Time Off, including Sick/Safe Time
• A dynamic and challenging work environment with opportunity for growth
• ORCA Card for eligible employees
Requirements
Preferred Qualifications:
• Prior GSOC Management experience
• Prior security analysis experience
• Project Management Professional (PMP) Certification
• Certified Emergency Management (CEM) Certification
The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.
Minimum Qualifications:
• Bachelor's Degree in Criminal Justice, Emergency Management, Business Management, or related discipline or any equivalent combination of education, specialized training and/or experience which provides the requisite knowledge, skills, and abilities required
• Minimum seven (7) years of experience in safety and security management, law enforcement, and/or military with an emphasis in Safety and Security program development and management
• Must complete and maintain state Guard Certification as prescribed by presiding State law, as well as all client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted
• Demonstrated understanding of best practices in physical security strategies, principles, standards, policies, and procedures
• Must have experience using quality assurance techniques and strategies to monitor and improve performance and ensure compliance with contractually set Service Level Agreements (SLAs)
• Must have effective time management, communication, technical writing, presentation development, facilitation, organizational skills, project management, and leadership skills
• Dynamic experience in crisis and incident response, focusing on ability to maintain calm and efficiency in high-pressure settings
About the Company
Dragon Recruiting is a leading international staffing and recruitment company, head-quartered in London, with further offices all over the globe. Our clients range from numerous well known UK and international businesses. We also represent a wide range of less well known clients - helping them to find staff for their businesses around the world.
As an international recruitment agency, our clients benefit from a vast network of human resource specialists who attract, cultivate and connect organisations to talent in both global and local markets. Our unrivalled
scope of services and global reach allow us to share candidates and roles across borders. With greater coverage and tools, we can ensure our clients and candidates all get the best outcome for their recruitment needs.
With experience of over 3 decades we are recruiting more than 10,000 workers annually to and from the UK, USA and the Middle East and several other Asian countries. We specialize in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.