Ref: GP643-315

Job description / Role

Employment: Full Time



Key Accountabilities

Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction

Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates

Manage annual allocated budget by monitoring expenditure up to set limits, optimising and reducing costs where possible and reporting variances versus budget

Ensure the stock is effectively measured and controlled and manage order placement activities to maximise sales and meet stock performance objectives

Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the Shop/Department manpower is effectively matched to operational requirements in a cost effective manner

Prepare management information reports on store performance in order to allow informed decisionmaking

Ensure the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets

Evaluate on a bi-yearly basis the performance of the Assistant Manager, Department Manager, Sales Associates, Cashiers and Stock Keepers as per company guidelines

Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media, and other concerned parties

Perform other shop related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the Shop window, placing orders and other

Qualifications, Experience, Knowledge
Bachelor’s Degree

3 years of experience in a managerial role

Previous experience in the industry/retail is a major plus

Strong knowledge and understanding of store operating procedures

Fluency in English

Proficiency in MS Office

Strong product knowledge

Competencies
Commercial Understanding

Communication Skills

Customer Focus

Developing and Motivating Others

Driving and Achieving results

Decision Making

Strategic Thinking

About the Company

Azadea Group is one of the world's fastest growing retail groups. We carry a strong franchise portfolio of over 30 diverse brands that features some of the industry's most identifiable names, including Zara, Mango, Virgin Megastore and Sunglass Hut.

Azadea Group headquarters are in Beirut, Lebanon. A comprehensive network of local offices supports our operations in the Middle East and Europe. Currently, we operate 152 strategically located stores across the Middle East and plan over 500 additional shops’ opening through the 3 coming years.

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