Job closed
Ref: GP735-265
Job description / Role
QNB Group, the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa, is looking to hire a Customer Service Officer, to meet the requirements of the expansion of its office in QNB - India//Mumbai.
QNB Group’s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 27,300 operating from over 1200 locations.
Role Summary:
The role of the Customer Service Officer is primarily to be the first point of contact for any in branch for QNB’s clients. You will provide assistance with all day to day client enquiries and provide the appropriate solution. Working as part of the Branch team towards the overall sales target you will promote and market QNB’s products in a compliant manner.
Role Description:
Your core responsibility is to provide excellent, efficient and compliant customer service. You will take the time to understand the individual clients situation providing you with enough information to make informed recommendations with regard to QNB’s products and services. Processing applications for various products and services you will quality check and assist clients wherever possible. Whist providing excellent sales through service, will maintain the highest level of compliance in your day to day practise, recording where appropriate for internal and external audit purposes.
Requirements
Relevant Diploma / Bachelors Degree preferred. 2 + years of experience of branch customer service in a major banking institution is advantageous.
About the Company
QNB Group is the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa is hiring.
QNB Group’s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.
QNB will assist you to take charge of your career with rich and varied opportunities to experience different parts of our global business and develop a valuable portfolio of skills and knowledge.