Lead - Supplier Quality, SAPMENA

Job description / Role

The world leader in cosmetics

L'Oréal is present in 150 countries on five continents. Our 37 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men globally. Our ambition is to win over another one billion consumers around the world by inventing the cosmetic products that meet the infinite diversity of their needs and desires through continued digital innovation. L'Oréal supports diversity and sustainable, ethical sourcing for all our products, and we have reduced our emissions by approximately 78% since 2005.

The DNA of L'Oréal is innovation and we are driven by a real passion for the future. Our Research and Innovation Centres in India are the sixth innovation hub for L'Oréal worldwide to fuel local market innovations. The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.

With several billion units produced, the Operations Department is at the heart of the group's performance and is one of its major levers. Working in Operations at L'Oréal means working in a dynamic and diverse environment, with opportunities for functional mobility and an international career. A wide range of training courses, motivating responsibilities and highly varied assignments will enable you to learn and develop.

In our journey, we are looking for talented individuals who can lead us on this mission.

Would you like to be a part of the adventure?

We have a suitable opening in the Operations - Quality department for the role of Lead - Supplier Quality for the SAPMENA (South Asia, Pacific, Middle East, North Africa) zone, based in Mumbai.

Job responsibilities:

Packaging supplier quality

• Improve supplier capability to ensure compliance with L'Oréal quality policies
• Support all the plants to liaise with the suppliers to resolve chronic issues related to packaging materials
• Coordinate with sourcing for supplier performance and scorecards on quality KPIs of suppliers
• Support sourcing on qualification of new suppliers, including onboarding on L'Oréal quality standards and guidelines
• Provide technical expertise and technical guidance/solutions to improve supplier capability
• Identify risks proactively and work with suppliers to mitigate/eliminate the risks

Support new sub-contractor qualification

• Understand L'Oréal quality requirements for sub-cons
• Deploy L'Oréal quality policies/standards at new sub-cons
• Support the sub-con to ensure successful implementation and start-up in compliance with L'Oréal standards/procedures

Professional & technical competencies:

• Controls risks and operates responsibly:
  • Complies with country regulations & L'Oréal guidelines & principles
  • Guarantees no adverse impact on product quality as an outcome of the project implementation
• Is consumer oriented:
  • Is product & consumer focused
  • Acts with economic and business consciousness
• "Make it happen" with operational excellence & agility:
  • Develops, applies, communicates and leverages quality tools and best practices
  • Analyses and uses KPIs for continuous improvement
  • Agile mindset and adept at resolving conflicts and problems
  • Good interpersonal and communication skills

L'Oréal competencies:

• Innovator
• Strategist
• People developer
• Integrator
• Entrepreneur

Key relationships:

• Direct reportees - Nil
• Internal stakeholders:
  • Factories
  • Zone operations
• External stakeholders - Packaging material suppliers

Education and qualification:

• Degree in Science (B.Sc / M.Sc.) or Engineering
• Past work experience at plant quality in medium/large organization
• Has handled packaging materials quality at plant level
• Cross-functional interaction within the plant and beyond (corporate)
• Has worked closely with suppliers

Travel required: Need-based, to L'Oréal factories and suppliers' sites.

L'Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L'Oréal strictly prohibits discrimination against any employee or applicant for employment because of the individual's race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law

About the Company

For more than a century, we have devoted our energy and our competencies solely to one business: beauty. We have chosen to offer our expertise in the service of women and men worldwide, meeting the infinite diversity of their beauty desires. We are committed to fulfilling this mission ethically and responsibly.