Mystery Shopper

Job description / Role

We are seeking detail-oriented and enthusiastic Mystery Shoppers to evaluate and enhance our client service experience across various retail and service establishments throughout India. As a Mystery Shopper, you will play a crucial role in providing unbiased feedback that helps our clients improve their customer interactions and operational standards.

Responsibilities:
- Visit assigned establishments as a regular customer and observe the quality of service, cleanliness, product availability, and staff behavior.
- Complete detailed reports based on your experience, including answering specific questions and providing qualitative feedback.
- Maintain confidentiality and anonymity while conducting evaluations to ensure unbiased assessments.
- Meet deadlines for submitting reports and updates on assigned assignments.
- Communicate effectively with the research team and clients when necessary to clarify observations or instructions.

- Excellent observational and attention to detail skills.
- Good communication skills, both written and verbal, with the ability to provide clear and concise reports.
- Ability to maintain discretion and confidentiality in all assignments.
- Reliable and punctual with a commitment to meeting deadlines.
- Self-motivated and able to work independently without supervision.
- Comfortable traveling to different locations as required for assignments.
- Basic familiarity with technology such as smartphones and email to complete and submit reports digitally.

About the Company

With over a decade of cumulative market experience, we are the leaders in quality control and training, partnering with some of the best-known brands in the region to achieve continuous success.

Our commitment to our clients starts with a commitment to quality. Whether it is recruiting best-fit talent, developing innovative technology, or consulting with measurable results, we strive for continual process improvement,always focused on supplying superior value to our clients. It is this passion boiling in our veins that keeps us at the forefront of the quality control industry for hospitality and retail, schools and government agencies in the GCC, Levant, and North Africa region.