Performance Manager

Job description / Role

Responsibilities
• Engage in high profile level activity across strategic client groups
• Build and develop strong working relationships with customers and all users in the dealerships
• Work with ‘at risk’ clients and determine action plan to turnaround and retain
• Demonstrate “ownership” of account by responding to client requests in a timely and urgent manner
• Monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals and objectives in order to achieve results
• Utilize standardized methods provided to closely monitor system ‘red flags’ and emergencies with clients and take immediate action
• Determine needs for additional ‘value resource’ in order to maintain success of client progress/results
• Work with, contribute and manage the action(s) required to turnaround ‘cancelled’ accounts
• Effectively manage time and activity to successfully engage with every client at least once per month
• Perform WebEx meetings each work day to meet target goals
• Construct and communicate summary reports with appropriate documentation
• Engage and participate in the exchange of ‘best practices’ across entire Performance Management team

Benefits
• Attractive Salary Package

Requirements

Qualifications What We Look For
• HS Diploma/GED Equivalent required, BA/BS preferred
• 7+ years of progressive and successful experience in retail automotive management OR in a combination of the following:
• Retail automotive preferably at the management level
• B2B or outside sales account management in a like and relevant environment
• Demonstrated understanding of dealership operations
• Demonstrated advanced written, verbal and phone communication and interpersonal skills
• Proven experience and the demonstrated ability to effectively work with all levels within the dealership
• Demonstrated advanced customer service skills and approach
• Ability to travel up to 30% (day and overnight) as business requires
• Prior retail automotive experience
• Strong written & verbal communication and interpersonal skills

About the Company

Dragon Recruiting is a leading international staffing and recruitment company, head-quartered in London, with further offices all over the globe. Our clients range from numerous well known UK and international businesses. We also represent a wide range of less well known clients - helping them to find staff for their businesses around the world.

As an international recruitment agency, our clients benefit from a vast network of human resource specialists who attract, cultivate and connect organisations to talent in both global and local markets. Our unrivalled

scope of services and global reach allow us to share candidates and roles across borders. With greater coverage and tools, we can ensure our clients and candidates all get the best outcome for their recruitment needs.

With experience of over 3 decades we are recruiting more than 10,000 workers annually to and from the UK, USA and the Middle East and several other Asian countries. We specialize in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.