Security Supervisor

Job description / Role

Main responsibilities:

• Assists the Airport Manager in monitoring the Operational and Security functions; ensures compliance of respective station’s handling agents with agreed “Security Measures and Standards” as per Air Arabia policies and procedures laid down in the stations’ operation manual.
• Monitors ramp, airside, check-in, and aircraft restricted and controlled zones ensuring they are safe, secured, and accessed by authorized personnel only.
• Controls access through verifying and checking airport passes, identification or/and travel documents of passengers, staff, and airport users to ensure eligibility and legality.
• Carries out necessary physical search on all personnel passing through the Restricted Zones using provided archway metal detectors; conducts manual body searching whenever necessary.
• Conducts thorough search on all items being carried into the aircraft including handbags using XRay and explosive trace equipment as well as manual search. Ensures no prohibited articles are taken into the Restricted Zone that may endanger aircraft, passengers, or crew.
• Responds to and assists the Airport Manager in handling AOG, emergencies, technical delays, disruptions and service recovery with utmost efficiency and control.
• Reports to the “Airport Manager” and Head Office all security incidents/accidents, acts according to approved procedures and completes the appropriate agreed documentation circulated earlier.
• Ensures all “Dangerous Goods” related incidents to respective local authorities and the headquarters immediately.
• Monitors adherence of handling agents to Company’s policies and procedures and to regulatory requirements; supports staff in providing efficient and safe passenger service and guides them in critical complex situations.
• Reports non-compliance to Airport Manager for corrective measures.
• Monitors the baggage handling system and traces lost luggage daily; resolves related customers’ complaints.
• Conducts necessary investigations to manage unattended luggage reports; compiles necessary reports and forwards to Airport Manager accordingly.
• Ensures security of the held baggage throughout the entire process, carries out necessary antisabotage checks for baggage prior to loading as per set standards.
• Escorts valuable cargo or items to ensure their security.
• Carries out SLPC (Single-Leaver Power Control) as required; ensure the safe guarding of aircraft on bay.
• Monitors the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and reports to Airport Manager any deficiencies; achieves target and provides excellent services.
• Ensures appropriate information is provided to the local authority if required and that all advisories or circulars received from Security and Ground Operations are communicated to all relevant personnel.
• Monitors the GHAs, GSAs performance in terms of security measures; recommends enhancements and changes as necessary to ensure legality and protect Company’s interests.
• Utilizes delay and performance reports and data analysis to monitor customer service, highlight trends, and identify gaps aiming for improvement and solving recurring problems.
• Supports in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely closure of findings.

Objectives:

• Based in Delhi, the purpose of this role is to manage all security functions related to Air Arabia daily operation at the station while monitoring, directing and controlling security handling at; check in area, baggage handling area, ramp handling area, access to the aircraft and passenger searching.
• Reporting to: Airport Manager
• Duration: Permanent
• Desired start date: ASAP

Requirements

• Should be eligible to work in India.
• Higher Diploma or Graduation in any discipline
• Minimum 2 years’ experience in similar position in an aviation industry.
• Should have completed basic aviation security training and undergone refresher training to retain qualified security staff status.

About the Company

Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa's first and leading low-cost carrier flying to over 100 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco, Egypt and Jordan. Over the past thirteen years, Air Arabia, through continuous market research and customer feedback, provides a range of value added services to millions of passengers who chose to fly with Air Arabia's fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.