Senior Associate - Success Factors Consultant

Job description / Role

Inspire | Exhilarate | Delight

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

What you'll be doing

• Gather requirements from clients and design optimal solutions for both Employee Central and Performance & Goals Management (PMGM) modules, ensuring alignment with their HR processes and business objectives.
• Configure the Employee Central module to support core HR processes such as employee data management, workflows, and organizational structures.
• Develop and deliver training to end-users on SAP SuccessFactors PMGM and Employee Central functionality and best practices.
• Work closely with Subject Matter Experts, business partners, user community, other SAP Analysts, development team and other team members in the organization, on designing, testing, and documenting the new solution.
• Identify benefits, risks, and alternatives in proposed system designs and their impact on the integration with other systems and SAP modules.
• Create test scripts, perform functional application testing, and document the results.
• Develop a deep understanding of clients' business requirements and objectives; configure systems to meet client needs.
• Assist in developing training materials and conduct client training sessions.
• Troubleshoot and resolve assigned system defects.
• Ensure quality control of consultant configurations to meet client deliverables.
• Collaborate with project managers to maintain project work within budget.
• Adhere to software implementation standards and best practices.
• Accurately track and report time and expenses.
• Coach junior consultants on project implementation.
• Perform other duties as assigned.

What you'll need to succeed

• Bachelor's Degree in Information Systems or Business.
• Professional SuccessFactors module certifications in two or more modules.
• 5 years of SuccessFactors consultant experience.
• 3-5 years of Human Resource business experience or familiarity with key Human Resources concepts.
• Experience in SAP SuccessFactors Performance & Goal Management, Employee Central.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We invite all applicants to apply

It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Department: People & Culture

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.