Senior Key Account Manager - Ecommerce, PPD

L'Oreal Middle East


Ref: RP957-659

Job description / Role

Employment: Full Time

The world leader in cosmetics, L'Oréal is present in 150 countries on five continents. Our 35 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men globally. Our ambition is to win over another one billion consumers around the world by inventing the cosmetic products that meet the infinite diversity of their needs and desires through continued digital innovation. L'Oréal supports diversity and sustainable, ethical sourcing for all our products, and we have reduced our emissions by approx. 78% since 2005.
The DNA of L'Oréal is Innovation and we are driven by a real passion for the future. Our Research and Innovation Centres in India are the sixth innovation hub for L'Oréal worldwide to fuel local market innovations.
The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.

When beauty and tech collide, the impossible can happen!

In our journey, we are looking for talented individuals who can lead us on this mission.

Would you like to be a part of the adventure?

We have a leadership role in the Professional Products Division for the role of Senior Key Account Manager - E-Commerce. You come with a relevant experience of 6 to 8 years. In this function lead role, you will work very closely with the PPD Brands in formulating the E-Commerce strategy for them. The location of the job will be Mumbai.

Job Responsibilities:

• Lead and negotiate annual agreements with Ecommerce partners
• Develop plan, KPI and Goals to achieve for each Ecommerce partner
• Define and implement Go to Market strategy with cross functional teams (marketing, supply chain, IT, sales,...)
• Identify new ecommerce trends and opportunities for business growth and implement action plans
• Prepare and present products proposals to future and current Ecommerce partners
• Handle specific sales events thanks to collected information from marketing department to enhance brand's visibility and improve sales performance
• Analyze and interpret Ecommerce partner's sales report to identify strengths, weaknesses and business opportunities
• Ensure E-commerce benefits all, i.e. drives consumers and revenues to salons

Key Deliverables:

• Business delivery of turnover and market share as agreed
• Aligned profitability of the Ecommerce channel
• Excellence in execution to drive superior customer experience
• Drive efficiency and effectiveness for all media and promotional campaigns
• Building a strong Ecommerce team and upskilling all key stakeholders in terms of their understanding of the new channel and its drivers


Key Competencies:

• A confident and articulate communicator capable of inspiring strong collaboration
• Build and manage relationships
• Ability to manage simultaneous projects and meet deadlines
• Business results oriented: ability to perform, to budget and manage forecast
• Proactive, positive and innovative mind
• Strong analytical, problem solving and project management skills
• Attention to detail and complex processes
• Understanding of digital and tech is the key

Key Relationships:

• Reports to: GM - Ecommerce
• Internal Stakeholders - sales planning, digital and brand marketing, supply chain, finance, global and zone ecommerce teams
• External Stakeholders -Category teams, e-tailer marketing and content teams, supply chain and finance teams Education:

L'Oréal is committed to building a diverse environment and is proud to be an equal opportunity employer. L'Oréal closely prohibits discrimination against any employee or applicant for employment because of the individual's race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.

About the Company

For more than a century, we have devoted our energy and our competencies solely to one business: beauty. We have chosen to offer our expertise in the service of women and men worldwide, meeting the infinite diversity of their beauty desires. We are committed to fulfilling this mission ethically and responsibly.

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