Team Leader - Concierge

Job description / Role

Key tasks
- You facilitate the customer's stay by taking care of all of their requests from their arrival through their departure from the hotel.
- You provide customers with attentive and personalised service.
- You have a thorough knowledge of the services on offer in the hotel, inform the customer and invite them to use them.
- You inform the customer about cultural and tourist activities in the town or region.
- You answer all customer requests as quickly as possible.
- You organise the concierge service.
- You monitor the quality of service offered to the customer.
- You know the habits of regular customers.
- You keep a discrete eye on comings and goings in the lobby.

Requirements

Skills

Level of Education
- Secondary professional education

Areas of study
- Hospitality Management

Professional experiences
- 3 to 5 years

Languages essential
- English

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.