Airport Services Supervisor

Job description / Role

Airport Services Supervisor - Qatar Airways - Najaf

As the Airport Services Supervisor, you will be responsible for supervising and controlling flight-handling activities such as flight editing, check-in, transfer, and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time departure of flights. You will also deputise for the Airport Services Duty Officer and/or Airport Representative.

Specific accountabilities include:
• Act as a Station Coordinator in liaison with GHA and QR department. Working closely with GHA and all airport departments to ensure on-time performance targets are met.
• Ensure progress towards on-time flight closure and passenger boarding and supervise airport team in achieving on-time performance.
• Facilitate the Ramp Handling activities in liaison with GHA, caterers, fuels, maintenance, cargo and crew to expedite departure.
• Utilise maximum resources by planning efficient duty allocation for customer service agents – ensuring efficient use of manpower during duty periods.

Requirements

To be successful in this role, you will need a relevant diploma or associate degree combined with four years of experience with an airline or ground handling agent as ground staff. You will need to have experience with passenger handling and ground operations. Completion of a recognised IATA or Airline Certificate is highly desirable. You will need a good understanding of condition of carriage, international civil aviation safety and security procedures in accordance with OCAI and IATA and local authorities.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.