Branch Operations Manager

Job description / Role

To deliver simply first class Client Services and advice to our Wholesale Banking clients in all interactions for transactional processes, enquiries, complaints, and other service-related issues.
* Support team in transaction processing , balancing and reconciliation and administrative duties
* Support team in reports and returns handling and branch management duties
* Support branch team for day to day running of the branch, maintaining operational control and compliance.
* Creation of an operations environment that is continuously improving to meet standards along the measures of customer satisfaction,
* Efficiency and productivity, while ensuring that risks are well controlled and processes are in compliance with local regulatory requirements.
* Manage in-branch operations and servicing staff with focus on capacity planning , security controls, people management, customer experience management .
* Deliver simply first class service against agreed service standards.
* As a Service Partner engage with OCC Relationship Managers, Transaction Banking Sales & Product Management and other key internal stakeholders to solve client issues, identify opportunities and deliver the bank.

Build relationships and rapport with clients at the transactional / operational level.

Requirements

How To Apply

You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:

* You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
* Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
* We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates
The closing date for applications is 30/10/2017. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.