Cluster Reservation Agent

Job description / Role

• Maintain accurate records of reservations and guest information.
• Prepare reports on reservation activity and occupancy rates.
• Input and update reservation data through using property management systems (PMS).
• Provide excellent customer service by answering inquiries, resolving issues, and addressing concerns.
• Upsell additional services like room upgrades, dining packages, or spa treatments.
• Support and resolve any issues related to cluster resources, such as handling guest complaints and finding solutions.
• Act as a point of contact for any inquiries with guests, colleagues, and other departments.
• Perform other related tasks assigned by the supervisor.

• A diploma degree is required (Hospitality Management, Business Administration, or a related field.
• Prior experience in hotel reservations, customer service is highly preferred.
• Willingness to help others and provide exceptional customer service.
• Ability to think critically and find proper solutions, especially in stressful situations.
• Accuracy and precision in handling reservations and guest information.
• Familiar with property management systems and other relevant software.
• Good understanding of hotel operations, room types, and services.
• Excellent communication skills in Kurdish, English and Arabic languages.

About the Company

Faruk Investment Group (FIG) was founded by the well-known entrepreneur Mr. Faruk Mustafa Rasool in 2008. FIG embodies a legacy rooted in decades of Mr. Rasool’s entrepreneurial vision since the 1970s. Mr. Rasool has more than 40 years of experience in trading and investment. Mr. Rasool’s mission is to expand the economy of the Kurdistan Region and Iraq through investments and industrial developments, but also to support improving the environment through sustainable green projects. Today, Mr. Rasool serves as the Chairman of the Board, steering FIG towards continued success and innovation in the country.

FIG is a dynamic conglomerate spearheading the country's resurgence across 13 sectors crucial to the nation's reconstruction. With an impressive portfolio of 24 companies, FIG dominates industries such as telecommunications and IT, hospitality and leisure, cement production, medical services, real estate development, manufacturing, waste treatment solutions, construction innovation, financial services, insurance, travel ventures, tourism and renewable energy.

FIG has been essential in driving significant advancements in Iraq's social and economic landscapes. With a workforce of over 7,000 Iraqis across its 24 companies, FIG stands as a cornerstone of employment and growth in the country. Each business within the FIG conglomerate is dedicated to delivering unparalleled products and services, meticulously crafted to meet the diverse needs of the Iraqi market. These businesses are committed to unifying efforts toward fulfilling the collective dreams and aspirations of Iraq and the Kurdistan Region’s diverse communities, fostering a shared vision for a thriving future.