Officer - Banking Operations - Liabilities

Job description / Role

The Role Responsibilities

Job Description - Operations Officer:
* To deliver first class services and advice to our clients in all interactions for transactional processing and enquiries, complaints, and other service-related issues.
* Attend to and assist customers on their service requests
* Process all daily branch transactions accurately.
* Introduce self-service/automated banking channels to customers.
* To ensure transactions are processed within terms of Service Level Agreement, maintain high standard of service to our valued clients using a range of Cash & Trade services.
* Build relationships with clients at the transactional level.

Specific Responsibilities:
* Attend to and assist customers on their service requests
* Process all daily branch transactions accurately.
* Introduce self-service/automated banking channels to customers.
* To ensure transactions are processed within terms of Service Level Agreement, maintain high standard of service to our valued clients using a range of Cash & Trade services.
* Deliver simply first-class service against agreed service standards.
* Build relationships with clients at the transactional level.
* Serve as a back up to another Operations team member, which could be in the same/ another department.
* Impart training to another team member (in the same/ another department) on work performed to have an effective back up.

Requirements

Our Ideal Candidate:
* Academic or Professional Education/Qualifications: As per Bank's requirements and HR policy
* Language: English

Required skills:
* Excellent English - reading, writing, conversation.
* Banking background
* Based in Baghdad.
* Prefer local candidate.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.