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Oracle Functional Support for Customer Care and Billing

Khatib & Alami

Erbil, Iraq

Ref: KP556-129

Job description / Role


The Functional Support Consultant focuses on providing Functional Support for Customer Care and Billing (CC&B) implementation. He should possess strong communication skills to successfully act as a bridge between Business Users and Implementation teams. He will be responsible to understand the Business requirements and assist the Implementation team to understand these requirements. He should have skills to quickly learn the new system and work closely with Business Users to support them in understanding and using the new system. Ideal candidates should possess experience working in Oracle Customer Care and Billing or any other COTS application within the Utility industry.


-Support the implementation of Customer Care and Billing (CC&B) in all phases from initiation till post Go-Live support
-Support the team of Business users to understand the new system
-Point of contact between Business Users and Implementation teams
-Facilitating workshops
-Get in-depth knowledge of business processes
-Able to conduct presentations, demos and other sessions with customer business team
-Support Implementation teams in understanding Business requirements during Implementation phases
-Able to do Technical Documentations
-Give post Go-Live support to end users in daily basis operations
-Troubleshooting of new system
-Support the Business Users in testing the business scenarios in new System
-Prepare Test Cases/Scenarios with the help of Business Users
-Prepare Testing Bug/issues report


-Bachelor’s Degree in Computing
-Oracle Utilities certification is preferred
-Excellent analytical and quantitative skills
-Business Analysis
-Oracle Utilities Customer Care and Billing application experience is preferred.
-Familiar working on browser based applications.
-Proficient in working with MS excel, MS word, MS power point, MS Visio and adobe PDF
-Proficiency in spoken and written Kurdish and English
-5+ years of experience in COTS implementation and Customer Support
-Knowledge of local Utility Industry practices is preferred
-Familiarity with usage of COTS applications
-Should possess Customer handling skills

About the Company

Khatib & Alami, a multidisciplinary urban regional planning, architectural and engineering consulting company, offers clients an integrated approach toward the ever-increasing need for reliable project delivery systems. In-house expertise and the continuous recruitment of bright and innovative professionals enable us to meet the challenges of development with due consideration to environmental protection, social and economic characteristics of society. In close concert with clients, we have been able to consolidate factors that make the resultant project coincide with the client's vision within the time frame and budget set out for implementation.

K&A started its consulting services in Lebanon and extended the areas of its professional activities in accordance with the growth of its experience, and its human and financial resources. The company operates in various countries including Kingdom of Saudi Arabia, United Arab Emirates, Sultanate of Oman, State of Qatar, State of Kuwait, Kingdom of Bahrain, Yemen, Jordan, Palestine, Syria, Iraq, Algeria, Egypt, Morocco, Libya, Sudan, Kazakhstan, Tajikistan, Turkmenistan, Belgium, Gabon and USA. K&A employs around 4,000 professionals and technicians. Since 1984, K&A has continuously ranked among the top 100 International Design firms as published by Engineering News Record (ENR). K&A has also obtained the ISO 9001:2000 certification for its Quality Management System (QMS).

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