Senior Datacenter and Network Services Engineer

Job description / Role

Description

This position is responsible for ensuring the maximum possible service availability and performance for the company’s customer-facing ISP services and network by handling maintenance requests resolution within approved objectives and metrics set by the company.

Job duties:

• Work trouble and change tickets effectively and efficiently; interact with different departments and staff to facilitate quick resolution of issues in accordance with established processes.
• Ensure stable and reliable ISP network services for network levels Access, Distribution, Core, Edge, per user and VIP customers, based on permission access per each level listed in the network levels permissions section.
• Handle day-to-day network performance monitoring and maintenance work due to identification of faults.
• Handle network troubleshooting and fault analysis; hardware troubleshooting and repair.
• Ensure 100% deployment and maintenance of network monitoring, analysis, and reporting tools.
• Handle installation of network hardware and software.
• Handle configuration and maintenance of the network.
• Handle access and aggregation network.
• Find the root cause for major problems, provide final solutions, and check with higher level if needed.
• Follow up incident reports and provide their information.
• Provide comprehensive planning and follow up its implementation.
• Follow up Grafana dashboard reports and their analysis.
• Perform network devices configuration, upgrading, and downgrading.
• Prepare and analyze NOC reporting as requested by section head.
• Notify management, as required, for escalation and notification support.
• Perform alarm verifications on all core network/service elements.
• Assist section head in all reporting and administrative needs as requested.
• Follow up the emails of NOC.
• Participate in a 24x7 network operations center.

Maintenance:

• Solve any incident in devices (hang-up, high CPU/memory, misconfiguration), services, or connectivity (loss in fiber, loss in wireless link); this includes permanent solutions or workaround solutions.
• Prepare network devices and items requests.
• Participate in executing project plans by preparing the necessary requirements of project implementation including providing list of equipment, providing approvals from line managers, and two other items needed in this phase.
• Provide reports for daily work, trouble tickets, tasks, and section operation work if requested.
• Handle maintenance tickets and technical work based on below.

Requirements

Bachelor of Science in Computer Engineering, Telecommunication Engineering, Electrical Engineering, or related field.

Must have one of the following certificates:

• CCNP Routing and Switching
• CCNP Data Center
• CCNP Security
• CCNP SP (SPCOR + (SPRI or SPAUI))
• CCNP Enterprise (ENCOR + (ENARSI, ENSLD or ENAUI))
• CCIE R&S Written
• CCIE SP Written