Senior Mail Clerk

Job description / Role

Duties:

• Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
• Comply with all environmental health and safety and quality assurance requirements and goals. Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.
• When accepting mail across the service counter, validate that customers are authorized patrons of the post office, and conduct parcel inspections in accordance with existing and current mailroom procedures.
• Assist customers with their use of Click-N-Ship for outbound mail.
• Ensure all accepted mail meets the size/weight restrictions and policy requirements.
• Scan all inbound mail (into ILMS) as arrived at post office, prepare all paperwork to deliver all barcoded mail to designated unit mail clerks (UMC) or direct hire (DH) and scan mail as delivered once the customer picks up mail from post office.
• Verify incoming/outgoing mail manifests for correct pieces and weights received/dispatched from the regional mail distribution center (RMDC).
• Ensure any customer mail claims are initiated correctly, in accordance with existing and current mailroom procedures.
• Ensure mail received in damaged condition is properly reported, rewrapped, and documented in accordance with existing and current mailroom procedures.
• Ensure mail is prepared for dispatch in accordance with all existing and current mailroom procedures.
• Comply with all postal policies and directives including USPS domestic and international mail manuals, Publication 52, and governing Foreign Affairs Manual guidelines (14 FAM 700).
• Escort local mail trucks.
• Follow standard operating procedures (SOPs) for any and all aspects of the operations in order to provide additional detail guidance and instructions on a specific process of the post office operations.
• Ensure security of all mail and equipment staged inside and outside the DPO and ensure protection from loss, theft, and rifling.
• Perform additional duties and projects as assigned.

Required:

• Minimum acceptable experience level:
• One to three (1-3) years' experience in USPS (United States Postal Service) and/or diplomatic DPO mailroom/Army Post Office.
• Must have at least one (1) year in a supervisory role.
• Must have superior customer service and interpersonal skills, must adapt easily to foreign cultures, and be able to communicate effectively in environments where English is not spoken fluidly.

Knowledge, skills, and abilities:

• Must have knowledge of Department of State DPO functions and procedures to include budget, receipt/dispatch, records, transportation, communications and supply/equipment, in accordance with DOS and USPS standards and directives.
• Must have basic working knowledge of operating office equipment mechanics.
• Ability to communicate effectively.
• Able to operate computerized USPS Click-N-Ship terminal, mail screening devices, X-ray detector, calculator, barcode scanner.
• Daily lifting and moving heavy mailbags and boxes (maximum weight per bag/mail item is 70 lbs.).
• Long periods of standing when distributing mail and assisting customers, threat of potential contamination from chemical and biological agents and explosives in the mail.
• Knowledge of principles and processes involved in supporting contract responsibilities at an overseas facility.
• Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.
• Ability to operate a pallet jack and small forklift (sit down truck or forklift).
• Cross-cultural sensitivity with an international perspective.
• Excellent organizational and time management skills.
• Computer skills, specifically in Microsoft Word, Excel and Outlook.
• Ability to become an active and functioning member of a team.
• Ability to be innovative and be an agent for change.
• Expert communication skills to facilitate and disseminate information.

Passport, licenses and certifications:

• As part of pre-contingency requirements, by the time the visa process starts, candidates must possess a valid passport of home country with a minimum of 18 months remaining to expiration date with 8 blank pages.
• Valid drivers' license from home of record.

Education:

A high school diploma or equivalent is required.

Security vetting:

Must be able to obtain and maintain a Secret US Government Clearance. Note: US citizenship is required to obtain a Secret Clearance.

Language skills:

Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures.

Medical:

Successfully complete and pass the medical and dental examinations as required by the employer and customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.

Desired:

• Department of State experience.
• One (1) year of international experience in challenging locations, preferably working in the Middle East, with a working knowledge of customs and cultural differences.

Other responsibilities:

Safety - The employer enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.

Quality - Quality is the foundation for the management of the business and the keystone to the goal of customer satisfaction. It is the policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Quality Policy and carry out job activities in compliance with applicable Quality System documents and customer contracts. Each employee must read and understand his or her quality management and customer satisfaction responsibilities.

Procedure compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.

Working and living conditions:

This position is in an austere environment with harsh and dangerous conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environment. Temperatures can reach 120-130 degrees Fahrenheit (50-55 degrees Celsius) during the summer months. Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy to Iraq for extended periods. Work schedules are a minimum of six days per week and ten hours per day, while some jobs have higher daily and weekly minimums. Employees must be willing and able to perform physical activities including, but not limited to, heavy lifting and moving of items, parts, assemblies, and equipment up to the safety regulation maximum; climbing in and out of equipment; crawling; and working outdoors. This includes being able to lift and carry 40 pounds of personal protective equipment for extended periods of time and being capable of running and 'duck and cover' during emergencies without putting oneself or others at risk.

The employer is proud to be an equal opportunity employer. Hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

About the Company

Amentum is a premier global technical and engineering services partner supporting critical programs of national significance across defense, security, intelligence, energy, and environment. We draw from a century-old heritage of operational excellence, mission focus, and successful execution underpinned by a strong culture of safety and ethics.