Communication Skills and Working Positively with Team Members

Learning Objectives: Communicate more effectively with your boss and co-workers. Build stronger working relationships with co- workers up and down the ladder. Feel at ease in any business setting: meetings, client lunches and social functions. Deal with difficult co-workers and tough situations calmly and confidently. Keep your attitude positive and your motivation high. Communicate assertively and confidently, without coming off as overly aggressive. Work more effectively with co -workers or bosses who've been difficult in the past. Master "the new business etiquette" and feel at ease in all workplace situations. Make a dynamic first impression with everyone you meet. Double the amount of information you receive by using active listening skills. Improve work relationships by building rapport with co-workers up and down the ladder. Use the power of your voice to convey an authoritative image. Earn the reputation of an effective communicator who's a highly valuable asset to the organization. Keep yourself motivated every day.

HR Personnel. Help Desk Staff. Frontline staff. Administrative assistants. Sales Personnel. Customer service personnel. IT professionals. Team leaders.

CPD

Day 1 - Introduction. The nature of Communications. Creation. Transmission. Interpretation and use of information.

Day 2 - Barriers to effective communications. Overcoming barriers to communication. The main categories of communication. Analyzing different types of communication. Presentation Techniques.

Day 3 - Managing Effective Meetings: Objectives. Agenda preparation. Taking minutes. Gaining participation and contribution of members: Involving the team. Action Planning. Achieving the Objectives of the meeting.

Day 4 - Negotiation Techniques Strategies and Tactics. Influencing Techniques. Different approaches. Interpersonal Skills. Stress and Its effect on Interpersonal skills. The Change Environment and its effect on interpersonal skills. Positive attitudes.

Day 5 - Relationships with superiors peers and subordinates. Group dynamics. Effective Teamwork.

London Training for Excellence offer a wide range of training courses in London for organisations and individuals who wish to advance their skills and knowledge in the business world. With a great training centre in London, London TFE have everything that is needed to understand the basic needs of a business. Each course focuses on the ‘real-life’ issues a business could face and how to tackle them with ease.

London TFE have a team of enthusiastic leaders and instructors who share a passion for education and want to deliver that same passion to every individual who wish to take a business to succession. Each training courses London encourages individual to aim high and reach their full potential.