Account Manager

Job description / Role

About the role

Careem Shops is on a mission to reinvent the way people shop for groceries, pharmacies, flowers, and much more. As an exciting new vertical within Careem (a startup within a startup).

As an Account Manager, you’ll be responsible for filling the selection gaps based on the directional strategy of the department and ensure the best offering to the customers along with the best quality of brands by hunting and onboarding new merchants and stores within Careem Shops.

Key accountabilities

This role will be based in Amman.

What you'll do

• Acquisition: Collaborate with the sales function to acquire restaurant partners.
• Growth: Support and help in creating plans to grow the business of assigned accounts.
• Account management: Full ownership — be the main point of contact for the assigned accounts.
• Analysis: Utilize data-driven decision-making to understand the performance of initiatives to ensure you are effectively prioritizing those with the highest return on investment.
• Merchant NPS: Collaborate with merchants and internal teams to fix experience components.
• Partner with internal teams: Collaborate closely with Supply, Finance, Marketing, and Business Development to ensure meeting the growth objectives.

What you'll need

• 2 - 4 years of experience in sales or account management; achieving weekly/monthly targets consistently.
• Education to degree level — minimum Bachelor’s Degree.
• Proficiency in Microsoft Office, Excel, and similar software tools.
• A passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile, and collaborative.
• Experience in account management with a proven track record in direct and channel sales, especially in closing deals.
• Highly motivated with a “hunting spirit” to develop new opportunities and grow business in multiple technology dimensions.
• You are excellent at working in teams and are comfortable collaborating with local, regional, and corporate teams in a large cross-functional organization.
• Good communicator and excellent at driving solutions in line with industry and local market trends.
• A "can do, will do" attitude and the ability to think in a unique way to contribute creatively towards building a solid business pipeline and driving sustainable business.
• Highly analytical and meaningful.
• Comfortable working in pressure situations with stretched targets and limited resources, and coming up with smart tech-based ideas to solve problems.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organization dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About the Company

We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem

Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.