Assistant Learning & Development Manager

Job description / Role

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartist.

Job Description

What you will be doing:

• Conduct training needs analysis for the hotel.
• Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through ongoing coaching, guidance and support of junior, mid-level and senior leaders.
• Provide support and development of departmental trainers as required.
• Maintain an ongoing training calendar to ensure learning resources and opportunities are maximized.
• Participate in regional meetings and workshops and ensure such activities are rolled out as required in the hotel.
• Developing and implementing organizational improvement strategies to drive employee engagement and EQ leadership style.
• Monitor learning trends and introduce innovative learning solutions (e.g., e-learning, blended learning).
• Promote a culture of learning and continuous improvement across all departments.
• Collaborate with hotel leaders (Department Heads, Talent & Culture team) to identify and understand learning needs, creating a best-in-class learning approach that balances hotel needs.
• Assist with the development and implementation of training strategies, ensuring the company culture is provided with a high level of learning support.
• Ensure that global brand and culture initiatives are embedded within the hotel.
• Support hotel with integrating and administering INES as a core learning resource.
• Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices and trends.
• Certify hotel trainers and facilitators and L&D teams to deliver various programs.

Qualifications

Your experience and skills include:

• Previous leadership experience in a similar role required.
• Computer literate in Microsoft Windows applications and/or relevant computer applications required.
• University/College degree.
• Excellent in both Arabic and English.
• Excellent administrative, interpersonal, written and verbal skills.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable with exceptional attention to detail.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Additional Information

• Jordanian national only.
• Female only.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.