Business Transformation Services Specialist

Job description / Role

About the company

Azadea Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia, and beauty and cosmetics across the Middle East and Africa. The group is spread across 13 countries overseeing more than 700 stores.

Job purpose

The Business Transformation Services Specialist at Azadea's Business Services supports the implementation of transformation initiatives aimed at enhancing business processes. He or she focuses on contributing to the identification and implementation of process innovations, supporting change management efforts, and assisting in the development and execution of business process enhancements.

Responsibilities

• Assist in identifying opportunities for process improvements across various business functions. Support the implementation of these improvements by collaborating with relevant stakeholders.
• Contribute to the creation of Functional Design Specification (FDS) documents under the guidance of senior management. Collaborate with the business analysis team to ensure documentation aligns with project goals.
• Help develop requirements, specifications, and business processes related to technological enhancements. Support solution development, testing, and validation processes.
• Assist in designing, generating, testing, and validating insightful performance metrics, Operational Level Agreements (OLAs), Service Level Agreements (SLAs), and measurement tools.
• Participate in cross-functional transformation initiatives, assisting with planning, implementation, and day-to-day execution.
• Provide support on small-to-medium size projects throughout their entire cycle, including planning, implementation, and day-to-day execution.
• Help design and implement policies and processes that enhance quality and efficiency within the business.
• Ensure a high level of customer service is consistently delivered and maintained, meeting all Service Level Agreements (SLAs) and promptly addressing requests.

Qualifications

Language & technical skills

Language proficiency

• Fluency in English.
• Fluency in French is a plus.

Technical skills

• Proficiency in MS Office.

Specific skills

• Strong knowledge of business analysis, consulting, change management, and technical projects.
• Strong understanding of project management methodologies.

Education

Bachelor's degree in a related field.

Experience

Two to four years of experience in a similar role.

Behavioral competencies

Customer focus

Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.

Optimizes work processes

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.

Ensures accountability

Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Communicates effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.

Manages ambiguity

Operates effectively, even when things are not certain or the way forward is not clear. For example, responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Azadea Group is an equal employment employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.