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Catalog Assistant (Level 2)

Amazon.ae

Amman, Jordan

Ref: RP971-1765

Job description / Role

Employment: Full Time

Catalog Assistant (Level 2), RBS MENA

Job summary
Amazon operates in a virtual, global eCommerce environment without boundaries and operates a diverse set of businesses including Retail, third party marketplaces, eCommerce platforms, web services for developers.

The RBS group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

The Catalog Assistant is an entry-level role in the RBS organization. In this role, the individual works on one or more critical tasks for a particular retail product category. This role requires good amount of problem solving skills, logical reasoning and thinking out of the box. The tasks include (but are not limited to) fixing content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager.

The Catalog Assistant is an entry-level role in the RBS organization. In this role, the individual works on one or more critical tasks for a particular retail product category. This role requires good amount of problem solving skills, logical reasoning and thinking out of the box. The tasks include (but are not limited to) fixing content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager. Ability to dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution on this, we will test the candidates ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions. Ability to deal with ambiguity use discretion and judgment to take decisions on critical business tasks based on available information.

BASIC QUALIFICATIONS
• Bachelor’s degree in any discipline
• 1 - 2 years of experience in data-driven business operations processes BPOs, Operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data
• Fluent written and oral communication: English language
• Strong business communication skills ability to communicate with internal/external stakeholders clearly and concisely
• Maintain relentlessly high quality standards and pay extreme attention to detail
• Demonstrate multi-tasking and problem solving skills while meeting deadlines.
• MS Excel proficiency ability to mine voluminous data for specific detail according to instructions provided
• Strong analytical skills
• Familiarity with navigating the internet research techniques on the internet and finding required information quickly
• Ability to dive deep into a problem, perform Root Cause Analysis„¢ and identify constraints to recommend a solution on this, we will test the candidates ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions
• Ability to deal with ambiguity use discretion and judgment to take decisions on critical business tasks based on available information

Requirements

PREFERRED QUALIFICATIONS
• Advanced written and oral communication skills in both English and Arabic
• Bachelors degree in any discipline is preferred
• Good working knowledge of MS Office; MS Excel proficiency is an advantage
• Very good knowledge and experience in internet navigation and research finding information about large amounts of data in a timely manner.
• Ability to Multitask in a fast-paced environment;
• Ability to Operate in the system with the speed and accuracy necessary to meet departmental standards
• Dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution
• Maintain composure in critical situations and communicate clearly with both internal and external customers

DEMONSTRATE
• Passion for delivering great customer experience
• Strong interpersonal & communication skills
• Excellent data accuracy skills
• High attention to detail
• Commitment to meet deadlines

About the Company

Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.

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