Catalog Quality Control Officer - Global

Careem

Amman, Jordan

Ref: OP782-810

Job description / Role

Employment: Full Time

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team

Excellent customer experience is our top priority in this role. The purpose of a QC agent is to wear several different hats at once. You will be working on safeguarding the quality of app content.

What you'll do

- Run a bunch of initiatives to improve overall menu quality
- Conduct Audit of distinct brands vs. 2 competitor applications to ensure best in class visibility of our brands online

KPIs

- # of wrong menu prices found & fixed
- # of missing images uploaded
- # of images with poor quality (dimensions, pixelation etc)
- # of wrong tags and cuisine fixed

Requirements:

What you'll need

- Minimum Bachelor's degree in relevant field.
- Excellent knowledge of Microsoft Office, especially Excel
- Communication skills (email, usage of internal comms tools)
- Language skills: Fluent in English
- Past Cataloging experience (a plus)
- Attention to detail
- Proven ability to work effectively to tight deadlines in a fast-paced environment

What we'll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About the Company

We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem

Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.

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