Client Coverage Manager, Commercial Banking

Job description / Role

Client Coverage Manager, Commercial Banking, Jordan

This is an exciting opportunity to join our expanding Commercial Banking business in Jordan as a Client Coverage Manager.

Key Roles and Responsibilities

Strategy:
* Full understanding of the Group's business strategy with focus on CB Jordan broad strategy

Business:
* Formulate and execute the business plan as agreed with the Commercial Banking Head to achieve performance targets
* Ensure Business growth through acquiring New to Bank relationships within our target markets
* Play a major role in leading, coaching and mentoring ARM and other team members
* Work with product partners to cross sell our product offerings and increase our share of wallet
* Focus on Ecosytem, Retail, Private Banking and International Corporate referrals
* Work closely with Credit to address any key concerns and ensure turnaround time is efficient
* Work closely with support functions to ensure quick TAT
* Accountable for Transaction Banking revenue budget
* Own account plan commitment, which includes specific Transaction Banking tasks
* Drive utilization of trade facilities and liabilities
* Pro-actively lead and drive development of Transaction Banking (TB) opportunities and adhere to TB Sales Management process in updating WorkBench with all TB related pipeline opportunities and call reports
* Use tools in SalesPoint and Commercial Banking (CB) Client Propositions bridge site to develop solutions, proposals and pitches. RFP responsibilities to be covered as per rules of engagement with global / regional TB proposals team
* Origination and facility structuring for vanilla trade. Seek support from Regional TB (Cash and Trade) for any TB solutioning support.
* Actively own TB strategic initiatives such as 'Banking the Ecosystem' and '2XCash' related initiatives and tactical initiatives like branch volume reductions and cash and trade digitization
* Ensure transparent and fair outcome for clients for all TB product sales and in line with existing guidelines/ policies
* Follow due process and systems for client mandates handovers to country solution activation teams for implementation

Processes:
* Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
* Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations at a global level.
* Follow and comply with AML CDD policies and procedures where applicable
* Identify KYC issues, provide solution or escalate to line manager if necessary
* Ensure internal / external KYC requirements are adhered to AML CDD policies and procedures
* Timely handling of customer issues, complaints, and product enquiries in accordance with established procedures
* Nil breaches of internal policies

People and Talent:
* Lead through example and build the appropriate culture and values for team members
* Treat product partners and colleagues with respect and dignity
* Ensure receiving proper trainings

Risk Management & Governance:
* Abide by appropriate frameworks to guarantee that business is carried out within the Group's risk appetite and relevant risks are appropriately managed in conjunction with line managers other stakeholders.
* Ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements. This includes compliance with regulations and guidelines on Sanctions, Anti-Money Laundering (AML), and Environmental and Social Risk Management (ESRM).
* Abide by the Group's values and code of conduct and foster a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
* Ensure that Risk Management matters that are brought to the job holder's attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees.
* Do what is right in order to avoid reputational risks and operational losses

Regulatory & Business conduct:
* Display exemplary conduct and live by the Group's Values and Code of Conduct.
* Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
* Lead the Commercial Banking Team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]*
* Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Requirements

* International exposure / work experience is advantageous but not essential in this role
* The ability to show strong leadership skills in a change environment is of benefit in this role
* Demonstrable Market/Competitor knowledge is essential in this role in order to build a holistic view of the market
* Previous relevant experience in serving commercial clients is essential. Experience in servicing international businesses under the cross-border context is a plus
* Excellent financial analysis skills and ability to assess client creditworthiness and key risk considerations / mitigations
* Sound product knowledge on trade, cash, lending and FX and strong understanding of local industries, supply/value chains and market environment is required
* Knowledge of operational procedures, documentation requirements, banking practices and regulations related to commercial banking
* Firm in all business guidelines and compliance issues
* Sound knowledge of financial markets and investment products
* Outstanding communication and presentation skills

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.