Client Relations Officer

Job description / Role

Company
Our client is one of the leading digital assets companies that provide secure financial services across the GCC. They are currently looking for a Client Relations Officer to be based in Amman, Jordan.

Duties & Responsibilities:
• Address inquiries and requests from potential and existing clients, effectively communicating their needs to the relevant teams.
• Manage new client inquiries via email and WhatsApp in a timely manner.
• Follow established procedures to escalate unresolved issues to internal teams.
• Cultivate trust and build lasting relationships with clients.
• Introduce new products to both existing and new customers.
• Collect user feedback on products and services, providing valuable insights to our business and technology teams.
• Actively promote products and services to the public, contributing to ongoing market success.
• Conduct product testing to gauge client interest before launch.
• Provide support to various teams as assigned.

Qualification & Requirements:
• Strong written communication and client relations skills.
• Detail-oriented with a quick and continuous learning ability.
• High flexibility, willing to work as needed.
• Knowledge of digital assets/blockchain technology is advantageous.
• Demonstrated business ethics, a strong work ethic, and a drive to learn.
• Passion for new technologies and startup environments.

Duties & Responsibilities:
• Address inquiries and requests from potential and existing clients, effectively communicating their needs to the relevant teams.
• Manage new client inquiries via email and WhatsApp in a timely manner.
• Follow established procedures to escalate unresolved issues to internal teams.
• Cultivate trust and build lasting relationships with clients.
• Introduce new products to both existing and new customers.
• Collect user feedback on products and services, providing valuable insights to our business and technology teams.
• Actively promote products and services to the public, contributing to ongoing market success.
• Conduct product testing to gauge client interest before launch.
• Provide support to various teams as assigned.

Qualification & Requirements:
• Strong written communication and client relations skills.
• Detail-oriented with a quick and continuous learning ability.
• High flexibility, willing to work as needed.
• Knowledge of digital assets/blockchain technology is advantageous.
• Demonstrated business ethics, a strong work ethic, and a drive to learn.
• Passion for new technologies and startup environments.

About the Company

Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties.

We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more.

Concentrating our resources has created 5 distinct specialist divisions:

• Banking & Finance
• Human Resources
• Oil & Gas
• Construction
• Architecture & Engineering