Commercial Lead - Logistics

Job description / Role

About the role

Careem Express is a vertical within the Careem ecosystem - a startup within a startup. We are responsible for fulfillment and last mile delivery for hundreds of merchants in a variety of industries including e-commerce, food, grocery, and other areas. We are a small and passionate team that is building the next big vertical for Careem.

Join our mission to redefine the B2B delivery landscape in Amman. As a Commercial Lead, you'll be at the forefront of crafting and executing innovative tailored logistics services that resonate with our clients. Your role will be pivotal in enhancing our brand presence, driving customer engagement, and contributing to our growth trajectory.

What you'll do

• Field sales - To identify, target, sales pitch, and commercial closure of B2B partners (high potential geographic clusters/localities within the city with high food/non-food business density) and onboard them to the Careem Express Delivery Network.
• Negotiate & close - Commercials, exclusivity, cross-functional deals, and offers.
• Business growth and account strategy - Drive proactive joint business planning to create value and continuous growth with top-tier brands and businesses to increase revenue, profitability, and market share, while regularly conducting business reviews to ensure performance alignment and strategic growth.
• Partner relationships - Build and maintain long-term relationships with business partners, acting as the primary point of contact. Provide exceptional support, resolve operational, technical, and financial issues, and optimize partner collaboration to maximize performance.
• Commercial optimization - Renegotiate rates, manage contracts, drive sales and volume scale-ups to increase partner and portfolio value.
• Data-driven decisions - Analyze account performance, make data-backed decisions, maintain accurate sales records and monthly closing metrics, follow-up activities, and performance reports.
• Operational excellence - Quickly resolve technical and operational issues to ensure partners remain live and optimized, especially during peak seasons and local holidays.

What you'll need

• Bachelor's degree in logistics, supply chain, business management, or a related field.
• 3+ years of experience in a commercial field (strategic account management, customer success & retention, B2B partnerships), with a strong grasp of digital platforms and delivery/driver marketplace operations, process optimization, and SOPs.
• High performer - track record of generating revenue for businesses, target oriented, and problem solver.
• Familiarity with SQL tools and their application in a data-driven approach to decision-making, data analysis, and reporting.
• MS Office/G Suite proficiency (Excel, Word, PowerPoint).
• Exceptional communication skills and the ability to thrive in a fast-paced, dynamic cross-functional environment.
• Negotiation and closing skills, proposals, RFP, and contract management.

Key metrics for the role

• New accounts acquisition
• GMV
• Gross profit / % gross margin
• Collections

What we'll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office and 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

About the Company

We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem

Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.