Content Associate

Job description / Role

Associate - Content - Jordan

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

- Create, update, and maintain accurate product listings, including titles, descriptions, pricing, images, and specifications across e-commerce platforms and connect app in both English and Arabic. (Arabic knowledge is a must)
- Enhance product listings by adding detailed descriptions, high-quality images, videos, and other multimedia content and other product attributes in English and Arabic to improve customer engagement and conversion rates.
- Regularly audit product listings to ensure accuracy, consistency, and compliance with brand guidelines and platform standards in both languages
- Upload high-quality images, ensuring they meet platform requirements, and adhere to proper naming conventions for easy searchability and organization. Ensure images accurately represent the product and enhance the overall quality of the listing.
- Ensure that product listings adhere to specific guidelines and requirements of different e-commerce platforms (e.g. app vs web vs connect app) in both English and Arabic.
- Coordinate with marketing, sales, product development, and inventory teams to acquire the necessary data and assets (e.g., product specifications, images, descriptions) for creating and enriching product listings.
- Monitor competitor product listings and market trends to recommend adjustments to pricing, descriptions, and other listing elements.
- Track and analyze listing performance metrics, such as conversion rates and click-through rates, to optimize and improve overall product visibility and sales.
- Improve internal site search functionality by refining search terms, keywords, and product attributes to ensure accurate and relevant search results for users in both English and Arabic.

What you'll need to succeed

- Content Development: Develops basic content for a specific purpose. Creates, obtains, sizes, crops and organizes tables, charts, graphics and photos that support text. Develops (flexible page and other) templates for multiple platforms. adheres to brand and design guidelines. Writes text such as company background, case studies, blog posts, testimonials, and resources. Coordinates translation, localization, and external link activities.
- Copy writing and Editing: Follows standard style guidelines such as 'Chicago Manual of Style' or 'Associated Press'. Writes or edits publishing materials, scripts or other communication media. Assesses considerations for matching the format and style to audience needs. Reviews and discusses common problems with written text. Selects appropriate marketing copy or promotional text for specific types of publications.
- Storytelling: Assists others in the improvement of the business story archive, techniques or practices. Uses standard company storytelling processes to engage customers. Demonstrates basic storytelling principles to create compelling stories that will positively influence potential customers. Helps experienced practitioners plan, develop and present business stories to customers. Applies the organizations accepted storytelling method based on formal training.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Department CREATIVE

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.