Executive Secretary

Job description / Role

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartist®.

Job Description

• Excellent knowledge of dealing with MS Office applications.
• Establishment of proper business correspondence, memoranda, reports and forms, including those of confidential nature.
• Maintaining a filing system for diverse data, memorandums and correspondence.
• Establishment of minutes of meetings and transcribes dictation from GM.
• Answering and channeling phone calls, arranging and reminding appointments for GM.
• Receives and screens office callers and visitors, schedules and sets up appointments.
• Receives, opens, sorts all incoming mail; dispatches outgoing mail.
• Sees to proper handling, use and maintenance of office equipment and supplies; sees to cleanliness and maintenance of own area and GM's office.
• Administers the distribution, filing and necessary information flow of the Duty Manager Reports.
• Establishes in coordination with the Hotel/General Manager the monthly planning of the Department Heads duties.
• Administers the gathering of necessary data in order to establish weekly attendance forecast for Department Heads; working days and days off for GM's overview.
• Does necessary corrections if needed and informs the GM on changes.
• In-house Guest Letter to be established on regular basis together with Director of Rooms.
• Diverse layouts which go in front of the guest.
• Makes sure that all memos are channeled through GM office in order to check the "copies to" and to inform the necessary departments if not already made.
• Keeps trace for daily briefings, follow-up and important information; to be prepared for the GM.
• Makes on a regular basis proposals to General Manager about new ideas, internal problems, etc.
• Regarding the proper information flow, the executive secretary is familiar with the organization chart of the hotel and the relevant flow of information.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management.
• Minimum 2 years of secretarial experience.
• Excellent reading, writing, and oral proficiency in English language.
• Good working knowledge of MS Excel, Word, & PowerPoint.
• Good communication and customer contact skills.
• Service-oriented with an eye for details.
• Ability to work effectively and contribute to a team.
• Self-motivated and energetic.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.