Guest Relations Supervisor

Job description / Role

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. Do what you love, care for the world, dare to challenge the status quo! #Hospitality is a work of heart.

Job Description

• Live and project the goal, philosophy, vision, mission and core values of the company.
• Conduct house tours / site inspection and special room drops for VIPs.
• Escort all arriving guests to their respective rooms and suites.
• Escort external guests to their destination.
• Check all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained.
• Promote Inter-Hotel sales and in-house facilities.
• Handle guest complaints and feedback according to Raffles standards ensuring necessary actions, follow up and recording are done.
• Ensure loyal guests consistently receive all benefits, repeat guests and other VIPs receive special recognition and service.

Qualifications

• Strong written and verbal communication skills in English.
• Able to develop rapport with colleagues and management staff.
• Ability to work cohesively with co-workers as part of a multi-cultural team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to promote positive relations with guests and patrons.
• Minimum 2 - 4 years of relevant experience.

Additional Information

Your team and working environment:

We are dream makers and committed to creating memorable moments for our guests and colleagues inspired by our authentic warmth and essence of generosity.

Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to diversity & inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.