Posted
Ref: RP714-22577

Job description / Role

Employment: Full Time

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

  • Lead and inspire the Concierge team to deliver exceptional, personalised guest service.
  • Supervise front-drive operations, coordinating with other departments where necessary.
  • Engage with guests during peak times, promptly addressing needs in public areas.
  • Maintain impeccable standards in the luggage rooms and hotel assets.
  • Promote hotel amenities and ensure the lobby and driveway remains clean and orderly.
  • Review guest feedback with associates to drive continuous improvement.
  • Train and coach team members to confidently promote local activities and experiences.
  • Develop efficient work schedules aligned with occupancy forecasts alongside the Rooms Division Manager.
  • Address guest concerns promptly, collaborating with department heads for resolution.
  • Assist in recruitment, seeking team members with strong customer service potential.
  • Ensure high standards of appearance, punctuality, and performance within the team.

Qualifications

  • Proven leadership in luxury hospitality, preferably in elite environments.
  • Exemplary organizational prowess and refined communication skills.
  • Proficiency in luxury hotel operations and management software.
  • Bachelor's degree in Hospitality Management or equivalent experience preferred.

Additional Information

Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture. Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Similar jobs you may be interested in
Concierge Manager Easy Apply
Flow Talent
UAE 21 Jan
Director Of Guest Relations Easy Apply
RTC-1 Employment Services
Kuwait 29 Jan
Director Of Guest Relations Easy Apply
RTC-1 Employment Services
Kuwait 29 Jan
Guest Relations Officer Easy Apply
RTC-1 Employment Services
Dubai 14 Jan
Guest Relations Manager Easy Apply
A Leading Home Rental Company In UAE
Dubai 2 Dec
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month