Head of Retail Banking Sector

The Housing Bank for Trade & Finance (HBTF)

Amman, Jordan

Ref: GP877-03

Job description / Role

Employment: Full Time


- Supervises & develops the retail banking strategies in order to provide optimal services and products to the bank's clients and helps achieve the bank's general strategy within the policies & procedures

Main responsibilities:

- Sets the strategic plan for the retail banking sector
- Sets and executes the strategies and plans to increase profit
- Helps set the annual budget for the retail banking sector
- Supervises conducting market research in related fields to understand the market and the competition
- Supervises the process of developing new products & services that serves different customers
- Supervises on the marketing plan for the retail banking products & services
- Studies the results of customer satisfaction studies to improve the level of service
- Continuously observes the targets achieved by the branches and the level of performance
- Makes sure that all the process in the retail banking sector align with the policies and procedures
- Makes sure all the audit corrective plans(internal & external) are set
- Makes sure that the business continuity plans in the sector are well executed
- Reporting to: Chief Business Officer (CBO)
- Subordinates: Executive Manager Jordan Branches Department , Executive Manager Retail Credit Department, Executive Manager I- nnovation& Development for Business and Products Department, Retail Decision Support Center Manager , Retail Collection Center Manager, Quality Services & Branch Operations Support Center Manager
- Other interactions: Central Bank of Jordan, External Audit, Clients
- Number required: 1
- Duration: Permanent
- Desired start date: ASAP
- Probation: 3 Months
- Working Hours: Sunday - Thursday 08:00Am - 3:30PM


University Qualifications:
- Bachelors Degree in related fields

Nature and length of previous experience:
- 14 years of experience in the banking field

Soft Skills and Personality traits:
- English Language
- Computer Skills
- Nationality Preference: Jordanian
- Language Fluency: Arabic

About the Company

The Housing Bank for Trade and Finance (HBTF) was established in 1973 as a public shareholding limited company to provide housing finance.

After 24 years of operations, the bank started a new era, when it was converted to a comprehensive bank, providing full commercial and investment banking services. The bank’s capital was increased several times, and currently amount of JD(252) million the equivalent of USD(355).

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