Head of Shared Services

Job description / Role

The Head of Shared Services is responsible for leading and directing the Global Shared Services Center to ensure objectives are being met and service levels are successfully achieved while ensuring ongoing strategic enhancement of processes and business optimization.

Key Accountabilities:
• Ensure global alignment of the Shared Services teams by providing leadership, direction and ensuring service delivery commitments are met
• Lead implementation of Shared Services program including the implementation of standards business procedures through optimized processes and advanced technological solutions delivering volume of transactions in defined deadlines
• Identify and develop strategies and services to support current and future internal customer needs (based on a predefined Service-Level Agreement SLA) in an efficient, consistent and cost effective manner
• Partner with internal stake holders and their respective teams to maintain and enhance transitioned processes in the Shared Services Center and ensure timely remediation of issues
• Keep informed of industry and regularity trends, ensure awareness of the competitive environment and identify implications and actions required to add value, as well as, respond effectively to the changing business environment
• Create and enhance insightful performance metrics and progress measurement tools promoting continuous improvement, optimization and enabling strategic decision making in alignment with internal standards
• Prepare and meet the annual budget and business plan of the shared service center, and develop the expenditure plan and goal setting process across the division
• Recruit, train and motivate the team to ensure that the department has the necessary skill base and that the staff is optimally motivated and enabled to maximize their potential and contribution to the company

Requirements

• Bachelor’s degree in Business Administration or a related field
• A minimum of 9 to 10 years of experience in a management position; experience in Shared Services or
• Business Transformation is a major plus
• Fluency in English
• Proficiency in MS Office, Oracle is a major plus

Competencies
• Strategic Thinking
• Entrepreneurial Thinking
• Analytical Thinking
• Commercial Understanding
• Driving and Achieving results
• Change and Adaptability
• Planning and Organizing

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.