IFS - IT - Application Operations Associate

PricewaterhouseCoopers

Amman, Jordan

Ref: HP639-1365

Job description / Role

Employment: Full Time

IFS - IT - Application Operations Associate - Jordan

Line of Service: Internal Firm Services

Specialism: IFS - Information Technology (IT)

Management Level: Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Applications Programming - Practice Support team helps translate PwC's business requirements through efficient and effective Information Technology software applications. We design, develop, test, and implement sophisticated software applications in support of the firms needs and requirements.

• Providing support for all business applications across the Middle East region, focusing on availability, support and augmentation of core business applications.
• Providing high quality applications support for the Middle East region
• Responsible for availability of Middle East application services, both for Front and back office services
• Support the development, maintenance and support of business application systems in order to achieve efficient and effective delivery of services
• Support application configuration and upgrades, problem analysis and resolution for complex application problems, escalating to Lead when required
• Contribute to application projects providing technical and project management input as required
• Improve application functionality and performance and provide suggestions for system and business improvements
• Support development of procedures and documentation for application support
• Perform against agreed team SLA's
• Develop and maintain interfaces, export and imports, and ensure their smooth running where required
• System configuration, scripting and user admin according to application needs
• Contribute towards management reports on application and system performance
• Support creation of end user training documentation
• Ensure compliance with information security policy for inscope applications
• Plan and test disaster recovery plans for inscope applications
• Manage incident queues and lead on problem resolution and escalation
• Contribute towards testing activities for inscope applications
• Participate in stakeholder SLA reviews

Requirements

Education
• Bachelor's Degree in Computer Science or similar

Language
• Fluency in English
• Arabic an advantage

Overall Experience
• 1-2 years in an Application Support environment

Technical Skills
• Programming Languages (C#, Java, JavaScript, VB.Net, PHP, VC++, C, C++, etc.).
• RDBMS: (SQLite, MS SQL Server, Oracle, MySQL, etc.).
• Mark-up Languages (HTML, XHTML, XML, etc.).
• Reporting Tools: (SQL Reporting, Crystal Reports, Data Reports, Jasper Reports, etc.).
• Operating System: Windows platforms, LINUX, etc.).
• Other Technologies & Tools: (SharePoint, Data warehousing, SQL Profiler, etc.).
• IDE (Integrated Development Environment): (Microsoft.NET Visual Studio, MS SQL Server Management Studio, etc.).
• JavaScript Libraries: (jQuery, Angular JS, Ajax Control Toolkit…etc.).

Soft Skills
• Excels in developing and maintaining strong stakeholder relationships across the business both locally and regionally
• Excellent leadership, team building and people management skills
• Proactive and organized with excellent time management and decision making skills
• Thorough with an eye for detail
• Passionate about client service
• Excellent negotiation skills
• Strong work ethic
• Ethical Conduct

Available for Work Visa Sponsorship? Yes

Government Clearance Required? Yes

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month