IFS - Regional Talent, Performance, Development Associate, Human Capital

Job description / Role

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Internal Firm Services - Other

Management Level
Administrative

Job Description & Summary
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We're a network of firms in 157 countries with more than 208,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.

Established in the region for 40 years, PwC Middle East employs over 4,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Palestine, Oman, Qatar, Saudi Arabia and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

The TPD Associate coordinates and supports the creation of learning solutions and talent and development programmes in totality, from concept and design through execution and assessment.

The general purpose of this position within the TPD Team is to coordinate the successful scheduling, communication and implementation of all programmes offered to staff, as well as maintaining and updating relevant systems for analysis, reporting, budgeting and forecasting. The position also supports any TPD related projects.

Financial

- Support control the overall TPD expenditure and L&D costs per hour
- Support the TPD team to identify new, cost effective delivery models

Customer

- Acts as Hotel/Conference Room Liaison for assigned courses
- Consolidates feedback from evaluations and produces relevant reports accordingly
- Coordinate all details related to enrolment courses: full ownership of attendee list, printing, updating materials, logistics, catering, room set-up, etc
- Coordinate and plan all training programs logistics for attendees
- Provide onsite support at x-los programmes/events and is part of pre event logistics/project team, working closely with recruitment and onboarding teams
- Manage and review all Professional Qualifications membership applications and data for students and ensure alignment with LoS PQ policy
- Ensure x-los development team processes are aligned and adhere to Global Quality Processes and represent Development team in Global Quality Review Meeting where required.

Internal Process

- Coordinate and support reports related to the learning management systems
- Review and control regular basis data needed for analysis, budgets, and forecasting
- Assist to create new budgets where needed
- Prepare appropriate forms, correspondence, and records regarding course attendance, feedback on programs, instructors, etc
- Document processes and procedures to streamline course coordination for consistency
- Coordinate the participation of helpers/guest presenters for programs when necessary
- Coordinates material production and inventory for assigned courses
- Prepare and send advance material packages to participants
- Track distribution of materials where appropriate
- Manage WebEx sessions

Learning & Growth

- Support improvements in the HC Operating model, specifically the increased delivery of standardised services. Look for areas of continuous improvement across the Learning & Development function
- Promote collaboration, trust and improvement between team members and across the People Team
- Work on specific projects related to HR initiatives as assigned
- Demonstrate a culture of continuous learning within the Learning & Development team and benchmark against best practices in the HR industry and country specific
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Requirements

Education
- Bachelor's Degree in Human Resources, Psychology or Business Management is preferred

Language
- Fluency in spoken and written English, proficiency in Arabic is an advantage

Overall Experience
- 1-2 years of relevant experience

Specific Experience
- Experience in L&D processes including L&D reporting is preferred, not essential

Knowledge and Skills
- Strong project management skills
- Knowledge of learning styles and techniques
- Knowledge of HR best practices and processes
- Excellent interpersonal and communication skills
- Excellent team building and relationship building capabilities
- Ability to maintain highly confidential information
- Strong customer service orientation with ability to use patience and diplomacy to handle issues

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.