IFS - Risk & Quality - Quality & Operations Support - Senior Associate

Job description / Role

IFS - Risk & Quality - Quality & Operations Support Senior Associate - Jordan

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Risk & Quality (R&Q)

Management Level
Senior Associate

Job Description & Summary
The Quality & Operations Support - Senior Associate is part of the Quality & Operations team and operates across all lines of service. The objective of the Quality & Operations Team is to continually design, implement, provide ongoing support and management of ways in which the Firm can better, more proactively, manage delivery risk. Increasing the quality of our delivery through bringing a distinctive level of quality experience to our Clients, the Firm and our People. In addition the team is responsible for the day to day and strategic operations of the wider Risk & Quality function, including transformation, budgeting, people matters, planning, team working and projects.

Financial 

- Adhere to the Quality & Operations budget
 
Customer - Quality

- Support the Enterprise Risk Management programme
- Support the Business Review programme, ensuring a quality delivery to deadline
- Run a small PMO to track all Quality & Operations activities, including planning and scheduling of the possible quality checkpoints for specific engagements
- Support the annual Partner feedback process
- Support the reporting to various audiences, MELT, R&Q Leadership
- Support the recently implemented xLoS client and engagement acceptance questionnaire and system
- Responsible for supporting on continuous improvements and innovative ideas on all areas of Risk & Quality
- Participate in various ad hoc projects assigned by the CRO
- Conduct Engagement Quality Reviews on an annual basis
- Provide support to the Engagement Quality Review annual programme

Customer - Operations

- Provides support for various Operations related activities for the wider Risk & Quality team, such as, team activities, ideas in relation to building a more cohesive team and maintaining regular communications
- Participate in various ad hoc projects assigned by the CRO.

Internal Process - Quality & Operations

- Updating a number of Risk & Quality systems
- Be involved in various R&Q activities and new initiatives
- Identify areas of potential improvements in various R&Q policies and processes
- Preparing Webex Presentations / MELT Reports collected from each sub-function.

Learning & Growth

- Adhere to policies and procedures 
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Requirements

Education

- A professional or academic qualification (degree level or equivalent), or extensive relevant and practical experience.

Language

- Fluency in English required, proficiency in Arabic is advantageous

Overall Experience

- 3+ years of relevant experience

Specific Experience

- Experience in the Professional Services industry in a top tier Big 4 firm preferred
Knowledge and Skills

- Strong analytical skills
- Problem solving skills
- Risk averse/risk management skills
- Process oriented 
- Organization skills
- Thoroughness and eye for detail
- Time management skills and proactivity
- Strong verbal and written communication skills
- Ethical conduct
- A conscientious, ambitious team player, with good self-management skills and an ability to take initiative.

About the Company

At PwC Middle East, we've set out an ambitious purpose and strive to live it everyday: to solve important problems and build trust in society.

We're a community of solvers that come together in unexpected ways to build trust and create sustained outcomes. We solve important problems, support one another as we grow, develop and build fulfilling careers.

PwC provides industry-focused services for public and private clients across Assurance and Audit, Deals, Consulting, Tax and Legal. We draw on our development legacy that brings together the collective experience of over 7,000 people in our region with offices across 12 countries to solve for tomorrow.

We're striving to consistently deliver innovative work that builds trust and delivers sustained outcomes. And we're proud of the strength that comes from all our different backgrounds and experiences and we value everyone's uniqueness. We thrive in uncertainty, operate with integrity and leverage the diverse perspectives of our teams.

If you're looking for a place that fuels your ambition to make a difference, that matches your curiosity with continuous learning opportunities and reimagines ways of working to enable you to lead a more balanced life, then you're a future PwCer.