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IFS - Senior Administrator, Procurement

PricewaterhouseCoopers

Amman, Jordan

Ref: HP639-527

Job description / Role

Line of Service
Internal Firm Services

Specialism
IFS - Internal Firm Services - Other

Management Level
Senior Associate

Job Description & Summary

A career in Procurement, within internal firm services, will provide you with the opportunity to develop and manage the procurement of all goods and services required by PwC for operational and strategic purposes. As a part of the team, you'll assist in developing our standard practices and compliance infrastructure, managing relationships for both internal clients and suppliers to aid in the strategic selection of suppliers, supplier diversity, and contract negotiations.

- Procurement sits within the centralised Finance Function and is managed by the Director of Procurement, the team is responsible for the development of procurement processes, procedures, strategy development, implementation/administration of Business Services procurement activities, optimisation of procurement spend, as well as supporting the operational aspects of the agreement with the operations, finance and HC team.
- The Procurement Senior Officer reports to the Procurement Category Lead and is responsible for supporting the optimisation of the category spend within the Business Services procurement business stream. The team is the primary point of contact for cost review, optimisation analysis, claims analysis, claims management, tendering, contract review and negotiation with key vendors across all spend categories.
- The Business Services procurement stream includes the management of the firm corporate card programme, employee and general office insurance programme, global insurance renewal programme and claims management.

Financial

- Follow the procurement strategy set by leadership, focusing on high opportunity areas of spend, and identifying challenging procurement spend savings across the business
- Assist the Procurement Category Lead with the management of category spend, defining category strategies, working to optimise the contract terms, costing and quality of services delivered. Reviewing vendor performance and benchmarking across the region.
- Conducting quarterly claims managements and loss ratios
- Supports the tender and contracting processes within the spend categories, including creation of scopes of work, technical and commercial evaluation, recommendation and facilitation of sign off with key stakeholders
- Reviews contract terms and recommends amendments that support the position of / benefits PwC , particularly strategies for financial negotiations for all significant areas of spend, with aim of achieving year on year reductions in like for like spend
- Personally embody company culture of long-term saving on procurement costs, drive ethos of regionalisation / centralisation of procurement spend and contracts e.g. Regional Frame agreements
- Log savings achieved across the procurement categories
- Ensure accurate capture of procurement data to feed into Finance Systems e.g. LPOs, invoices etc, ensuring meaningful and accurate data is collected, reconciled and managed appropriately
- Overall management of the general office and travel insurance claims process and coordination with the relevant departments
- Manage the global procurement insurance programme including new areas of coverage and renewals across the region with L&F (PwC Bermuda)
- Day to day management of the corporate card and p-card programme

Customer

- Build internal customer relationships for own category of spend, with key function leads and build collaborative relationships with common goal of optimising functional procurement budgets
- Support development of external vendor relationships with key partners in the markets for own category of spend
- Responsible for day to day support of functional procurement activities, including policy amendments, queries and questions etc.
- Finalise purchase details of orders and deliveries once contracts awarded
- Provides ongoing contract management support to those teams who may need additional support
- Ensure internal customer satisfaction with Procurement services

Internal Process

- Support internal procurement projects and initiatives with any available capacity
- Supports R&Q and OGC on the review of client terms regarding insurances and provides comments on the firm's coverage and limits of liability
- Work with business partners to ensure understanding of the firm's needs and implementation options in order to provide guidance in the delivery of efficient procurement processes and tools in the region.
- Escalate any issues to Team Lead for resolution
- Support design and implementation of any new opportunities/improvements within category management team
- Support risk management and mitigation approach identification, as well as execution for supply contracts and agreements
- Track and report key functional metrics to reduce expenses and improve effectiveness
- Manage and execute reporting and analysis as required
- Supports risk management and mitigation approach identification, as well as execution for agreements
- Manages the risk, quality and independence process and promotes fair trade within the firm

Learning & Growth

- Capture templates and standards into a repository to build the team's own knowledge management database
- Ensures adherence to policies and procedures
- Responsible for the continuing professional development of self
- Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Requirements

Education

- Bachelor's Degree in Business Administration, Accounting, Finance or related field required

Language

- Fluency in written and spoken English, proficiency in Arabic is an advantage

Overall Experience

- 3+ years of experience in a Business Services role

Specific Experience

- Experience in insurances in a large organisation
- Experience within the Middle East is an advantage

Knowledge and Skills

- Knowledge of Corporate Insurance principles
- Knowledge of implementing cost improvements
- Strong liaison skills, with the ability to maintain geographical relationships
- Excellent people management skills
- Ability to work within a team and develop excellent relationships with co-workers
- Knowledge of the tender evaluation process
- Ability to adhere to and implement corporate procurement policies
- Negotiation skills and assertiveness in dealing with external vendors
- Strong ability to collaborate across functions
- Strong customer service orientation
- Organisation, thoroughness, eye for detail, time management skills and proactivity
- Strong verbal and written communication skills
- Ethical Conduct

About the Company

PwC firms help organizations and individuals to create the value they're looking for.

We're a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.

In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.

We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.

PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets - UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.

PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm.

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