Information Technology Supervisor

AccorHotels

Amman, Jordan

Ref: RP714-19829

Job description / Role

Employment: Full Time

Company Description

Fairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotel's exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we make use of the finest wood and marble, and our rooms and hotel interiors combine classic luxury with contemporary design, all housed in spacious rooms of at least 42 square meters or more

Job Description

Reporting to the Director, Information Technology, responsibilities and essential job functions include but are not limited to the following:

- Support the Maintenance of I.T. infrastructure including telecommunications.
- Implement technology-related processes, systems and telecommunications
- Installation of software/hardware upgrades in compliance with Fairmont Hotels & Resorts corporate policies & legal requirements
- Responsible for daily backup and restores
- Monitor technology and telecom mailbox and ensure call resolutions within the service levels.
- Maintain up-to-date detailed knowledge and records of all system changes, updates, enhancements
- Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards
- Perform routine daily functions regarding integrity of computer systems
- Other duties as assigned

Requirements:

Qualifications

- Excellent organizational, follow-through, and communication skills
- Exceptional problem resolution abilities
- Strong guest interaction skills
- Must be committed to teamwork and achieving team successes
- Enthusiastic, driven, and self-motivated
- Strong technical background, with specific requirements as follows:
- Detailed knowledge of operating systems including Win7
- Knowledge in management & operations of PMS (Micros-Fidelio), PABX/Voicemail/Call Accounting, RIS, Sales & Catering
- minimum 2 years' experience in an IT role in a fast-paced luxury hotel/conference environment
- Microsoft Certified Software Engineer

Additional Information

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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